The trials of the Hogwarts IT director

Plucked from the personal archives of the late Albus Dumbledore, headmaster

From: Coxrid, IT director, Hogwarts School of Witchcraft and Wizardry

To: Albus Dumbledore, Headmaster

Re: My resignation (Where did this memo come from?)

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From: Coxrid, IT director, Hogwarts School of Witchcraft and Wizardry

To: Albus Dumbledore, Headmaster

Re: My resignation (Where did this memo come from?)

Headmaster:

I regret that I must resign my position, effective two weeks ago, at least.

It is simply impossible under these conditions to create a modern, integrated, flexible IT architecture aligned with the school’s educational mission and objectives.

Deployment of the OC-3 fiber backbone met insuperable difficulties, as you know, when the cabling crew was attacked repeatedly by Dementors. Cabling staff rarely are effervescent people in the best of times, and having their life force sucked through their faces by cloaked, shadowy horrors as they lay paralyzed in icy terror is a serious de-motivator.

I may say that your presumably jocular suggestion that the Cisco Certified Network Professional training be modified to include instruction in casting the Patronus Charm was not well received.

As you know, it was considered impractical to deploy CAT5 cable in most areas because of the prevalence of solid granite walls, floors and ceilings and your adamant refusal to consider installing drop-down ceilings — not to mention the difficulties imposed by randomly moving staircases.

But attempts to deploy a wireless LAN have been frustrated by first-form students removing the antennas from the access points, in the conviction that these make superior wands. A conviction that proved immune to a very rigorous, indeed educational, outreach program by the school’s able caretaker, Argus Filch.

Of course, this obstacle was dwarfed by the so-called magical-interference problem. Reluctantly, at your request, I did raise this issue in a series of phone calls with Cisco Technical Support.

It quickly became clear that magic was not an issue with which Cisco Tech Support was familiar, even when escalated to the highest level. I patiently explained that, of course it was not magical spells per se that were causing interference, but the transmission of the wizard’s (or witch’s) energy, via the wand, occasioned by the spells. This explanation was met, variously, by expressions of confusion and outright disbelief and not infrequently, by ridicule.

“This sounds like a spectrum-regulation issue for the FCC,” said one Cisco employee, nearly choking in laughter at his own leaden attempt at humor.

A supervisor finally confirmed that Cisco had no plans to modify its radio-frequency management software to detect and compensate for magic, but that I could file a request for change through my Cisco account representative. In retrospect, I believe this, too, was intended as humor.

Even usually mundane issues proved burdensome. Just one example will suffice. One of the main wiring closets was to be the rarely used second-floor girls’ bathroom, which when renovated would be an ideal location. Except, of course, for the ghost. Moaning Myrtle’s initial flooding of the bathroom resulted in the loss of switches and associated equipment worth in excess of 18,000 galleons. Negotiations proved fruitless in the face of her unceasing moaning and crying, and the project was abandoned.