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SunRocket, the VoIP provider that went out of business last week without telling its customers ahead of time, has designated two other carriers to pick them up.
Unified Communications and 8X8 have both agreed to pay the liquidators of SunRocket a fee for each of SunRocket’s 200,000 customers that they sign with.
It’s not a smooth transition for customers, because they have to pay monthly fees to these other providers. Also, they may have to wait a long time to recoup money they paid SunRocket for the long-term contracts the company required.
SunRocket is obligated to pay off customers on equal footing with other creditors, but that might not cover 100% of what it owes.
Other service providers are coming to the rescue as well, without official standing as part of the SunRocket liquidation. For example, IP5280 Communications in Englewood, Colo., says it will pick up whatever small-business customers SunRocket had. It will waive its $49 activation fee, and promises to have the business customers up and running within five days. SunRocket was primarily a residential service provider.
VoIP competitor Nuvio announced that it would extend to SunRocket customers a $199-per-year, all-you-can-eat domestic calling plan called Safe Landing, similar to one of SunRocket’s plans.
SunRocket started up business about three years ago and seemed to be well regarded in the venture capital community from which it drew a total of about $80 million, the last round coming last fall.
After the company lost its founders in February, it had layoffs in June, indicating the company was in trouble. But it had been ranked No. 4 among VoIP providers Vonage, AT&T and Verizon, all household names.
The final closure of the company came last week with no warning to customers. Many found out when their service failed and nobody answered the help line. Eventually SunRocket sent out e-mails notifying customers of the shutdown and alternative carriers that might pick up their service.
Comments (6)
Though the sudden shut downBy paula peisner on August 23, 2007, 11:00 pmThough the sudden shut down of SunRocket affected my business, but I cared to manage my problems by signing up with Lingo two weeks back. They ported my number very...
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I chose Lingo instead of SunRocketBy john waugh on August 1, 2007, 1:34 amReally, I have had so many problems with SunRocket. Therefore, I have signed up with Lingo a couple of month ago. Till now, I am comfortable with Lingo’s calling...
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Money backBy James Gaskin on July 24, 2007, 12:46 pmSorry, but I haven't heard anything about that. I understand going out of business, but I don't understand intentionally stranding your customers by not giving them...
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I am a victim of SunRocket's failureBy meatpieandtatters on July 24, 2007, 12:10 pmI have been anxiously trying to get in touch with their customer service to get back our money but haven't seen any response yet. Anybody managed to get their money...
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Choosing a new provider,By caiger on July 19, 2007, 12:11 amChoosing a new provider, especially after being burnt by Sunrocket is going to be tough. I found whichvoip.com to be a good site, which has a page detailing not...
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