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Microsoft says Cisco's CallManager 5.0 is inferior

Microsoft wasted little time saying Cisco’s competitive offering is inferior and detailing the testing in a whitepaper
By John Fontana , Network World , 08/21/2007
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One day after its collaborative lovefest with Cisco, Microsoft Tuesday wiped off the lipstick and came out swinging as it introduced a new server designed to let users troubleshoot voice and video problems by monitoring network and endpoint performance in real time.

The Microsoft Office Communications Server 2007 Quality of Experience Monitoring (QOEM) Server, which monitors voice and video quality, will be available as a technology preview when Microsoft announces the shipment of Office Communications Server (OCS) 2007 on Oct. 16. QOEM itself will ship before year-end.

Microsoft wasted little time, saying Cisco’s competitive offering is inferior and detailing the testing in a whitepaper.  Microsoft compared the ability of the QOEM server to deliver a consistent call quality to Cisco’s CallManager 5.0 using 7961 IP phones, citing a study by Psytechnics Limited. The study concludes that Microsoft’s infrastructure  “provides better voice quality than the Cisco CallManager version tested in virtually all the conditions enterprise users will likely encounter.”

A day earlier, Microsoft CEO Steve Ballmer and Cisco CEO John Chambers held a staged event to reiterate the two were working on interoperability, including in the area of unified communications.

They acknowledged that they would cooperate and compete in areas such as software, with Ballmer saying, “I have great respect for John and Cisco as a company, but anything they do and we do, I have more respect for us.”

Tuesday’s announcement wasted no time reinforcing Ballmer’s point.

The QOEM Server, which will ship as a server role within OCS, collects metrics about individual calls such as the handset being used and performance, provides reporting interfaces and runs analytics on data. It also provides root cause analysis and alarms.

The server also integrates with System Center Operations Manager and developers can build applications on top of the platform.

“With legacy VoIP or a PBX, the quality is always the network quality, and we believe that should just be a starting point,” said Clint Patterson, director of product management in the unified communications group at Microsoft. “You should really measure what is the quality of the experience at the endpoint.”

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Comments (8)
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First, CallManager 5.0 isBy Anonymous on November 4, 2007, 12:07 amFirst, CallManager 5.0 is NOT the latest version of Cisco's call admission software. 5.0 is more than 1 year old. Unified Communications Manager 6.0 is the latest....

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Cisco works if you implement it correctly.By MP on September 10, 2007, 9:53 amBob, I am sorry to hear you had trouble with your install, but I can tell you that we have customer sites all over the world working with Cisco and they would...

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Let the Cisco RIPS BEGIN!By Bobby on August 24, 2007, 7:43 pmMy organization one of the largest entertainment firms in Beverly Hills just ripped an 1100 phone Call Manager with all 7971 phones and replaced it with Nortel....

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Over the "Gates" and through the "Chambers"By Chris Fortner on August 23, 2007, 2:19 pmThis article brings up some very good points in the difference between Microsoft and Cisco's approach to VOIP. Microsoft has a history of trying to use layer 7 (Application)...

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Mircosoft and IP PhonesBy Anonymous on August 22, 2007, 12:05 pmCan you say softphones. I see this as being a way to get into not only the enterprise space but also the home market.

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