Skip Links

Network World

  • Social Web 
  • Email 
  • Close

Internet companies sued over e-mail filtering patent

By Linda Rosencrance , Computerworld , 08/29/2007

Google, Yahoo, AOL, Amazon.com, Borders Group and IAC/InteractiveCorp have been sued by Marshall, Texas-based Polaris IP for allegedly violating its patent for an "automatic message interpretation and routing system."

The lawsuit, filed Monday in the U.S. District Court for the Eastern District of Texas, asks for a jury trial, damages, attorneys' fees and a permanent injunction barring the companies from continuing to use the e-mail filtering system.

Polaris' patent, U.S. Patent No. 6,411,947, deals with a system that can analyze incoming user e-mails and decide whether they can be handled automatically or need to be sent to a customer service representative. According to court documents, the patent reads, in part: "The method for automatically interpreting an electronic message may also include the step of retrieving one or more predetermined responses corresponding to the interpretation of the electronic message from a repository for automatic delivery to the source."

The lawsuit claims that the Internet companies implemented this system in violation of Polaris' patent.

An attorney representing Polaris IP could not be reached for comment. Google could not be reached for comment. A Yahoo spokeswoman declined to comment on the ongoing litigation.

Last year, Polaris sued Kana Software Inc. for allegedly violating the same patent. The companies settled the case in March, and Kana agreed to license the technology from Polaris.

Partner Content
CA logo

CA Network & Voice Resource Center

Comprehensive Network & Voice Management Visit CA Network & Voice Management Resource Center and get insights into industry best practices, information that helps you to address your challenges.

CA Network & Voice Management Resource Center

whitepaper

Managing Voice Over IP for Successful Convergence

Voice over IP (VoIP) has much to offer in cost savings but some customers have concerns about VoIP call quality compared to the quality of traditional voice services. This white paper will help you learn how to take the right steps so that voice quality is assured.

Managing VoIP for Successful Convergence

whitepaper

The Changing Face of Network Management

Managing your network is serious business. This paper discusses the benefits of integrating configuration change-awareness into your network fault management solution

Download Whitepaper

Comment
Login
Forgot your account info?
Add comment
Anonymous comments subject to approval. Register here for member benefits.
Have a NetworkWorld account? Log in here. Register now for a free account.

Videos

rssRss Feed

Whitepapers

Sun Microsystems: The Green Tide Is Coming. Pressure Builds for an Energy-Efficient Data Center

It's safe to say that most companies, if presented with hard numbers on their energy consumption...

Secure Wireless Printing Options

Discover how you can reduce the TCO of your wireless printers in this whitepaper. Learn how to...

Tuning ERP and the Supply Chain for Profitable Growth

The supply chain is, of course, the primary processing mechanism of every manufacturing company....

Webcasts

Direct from Microsoft: Tips for Integrating Exchange 2007 and Double-Take Software

Double-Take (r) Software and Microsoft are teaming up on September 9, 2008 for a webinar focusing...

PoE Plus: Impact on the PoE Market

The standard for Power over Ethernet (PoE), IEEE Std. 802.3af(tm)-2003, advanced networking,...

Harnessing the power of communications to increase workplace performance

Due to the convergence of IT and telecommunications technologies, the business workplace has been...

Special Reports

The New Network/System Management Challenges

Increasingly popular technologies such as virtualization, wireless networking and data center...

Virtualization Reality Check

Find out why analysts say approaching virtualization with an ounce of caution is wise. And also why...

Closing the Loop: Extending Wireless LAN Security to Wireless Printers

Enterprises cannot overlook wireless printers when assessing network security. The print jobs and...

Get instant email notification when white papers, webcasts, executive guides are added to our library. Stay informed and up-to-date with the latest on IT Technologies with Network World's Resource Alerts.