Skip Links

Network World

  • Social Web 
  • Email 
  • Close

Eight questions to ask before using a virtual world for business

Most companies haven’t developed a good virtual world strategy
By Jon Brodkin , Network World , 10/17/2007

IBM has a sales center in Second Life, Toyota uses virtual worlds targeted at children to influence their future car-buying decisions, and many other companies throughout the real world are asking if virtual worlds are right for them.

Yet few organizations actually have good strategies for dealing with virtual worlds, which present both new opportunities and risks.

“Virtual worlds are emerging fast on the business landscape, but few companies have developed a strategy to deal with them,” says a recent report from the Conference Board, a research group known for the Consumer Confidence Index.

Gartner has warned that use of virtual worlds raises new IT-related security risks and potential confidentiality problems. IBM  employees who work in Second Life and other virtual online worlds have reportedly been issued instructions not to discriminate or harass others, or share intellectual property with people who aren’t supposed to see it. IBM has also told its employees that “avatars” – the images that represent users online – should have appropriate appearances for doing business.

IBM and Linden Lab, creator of Second Life, are beginning to develop open-standards based technologies and methodologies to make virtual worlds more business-friendly.

In the meantime, there are eight questions any business manager should ask before deciding to use a virtual world, according to the Conference Board report, written by council manager Edward M. Roche. Here are Roche’s key questions to ask:

1. What is your entry strategy? The key is to complete a competitive analysis focusing on what your rivals are up to. There are a few reasons companies are entering virtual worlds today: to get the first-mover advantage, similar to how eBay has dominated the online auction market; out of competitive necessity; for research and development experimentation; and to achieve 24/7 operations.

2. What is the corporate purpose? Most early corporate implementations are mostly about staking out a claim to show that the business has a presence in the virtual world. After that it can be used for a number of purposes from advertising and virtual commerce to customer service and collaboration.

3. Do you plan to offer virtual products? Virtual worlds offer an opportunity to completely rethink your product and service offerings. You can use virtual worlds to promote and sell existing products, or develop completely new “virtual” offerings. Virtual products and services thriving today include entertainment, virtual “objects” like clothing or effects for avatars, and rental of virtual property.

Partner Content

Company Description

Emerson Network Power and its Liebert power and cooling technologies increase IT system flexibility and availability, while lowering the total cost of ownership.

Power and Cooling Guidelines

Learn how to optimize power and cooling in network access rooms to keep equipment operating at peak performance and proactively monitor changes.

Download this white paper

Business-Critical Continuity

Read about Sequent and how they implemented a new data center to meet current requirements while easily scaling to support projected growth.

Download this case study

Cutting Energy Costs

Reduce cooling system energy costs by 30 to 45 percent through five data center efficiency strategies.

Download this white paper

Comment
Login
Forgot your account info?
Add comment
Anonymous comments subject to approval. Register here for member benefits.
Have a NetworkWorld account? Log in here. Register now for a free account.

Videos

rssRss Feed
Get instant email notification when white papers, webcasts, executive guides are added to our library. Stay informed and up-to-date with the latest on IT Technologies with Network World's Resource Alerts.

Whitepapers

File Integrity Monitoring: Secure Your Virtual and Physical IT Environments

Discover the capabilities your file integrity monitoring solution should have to effectively secure...

6 Simple Steps to Disaster Recovery Planning

Discover the six simple steps you can take today to create - or bolster - your disaster recovery...

Toward More Flexible, Next-Generation Collaboration Solutions

A recent study by CIO Magazine and IDG Research Services found that while collaboration tools are...

Webcasts

PoE Plus: Impact on the PoE Market

The standard for Power over Ethernet (PoE), IEEE Std. 802.3af(tm)-2003, advanced networking,...

Harnessing the power of communications to increase workplace performance

Due to the convergence of IT and telecommunications technologies, the business workplace has been...

Stay out of the headlines: Detecting and preventing network intrusions

How do YOU stay out of the headlines? There is no denying that risk exists in our computer-driven...

Special Reports

How to lower software costs, complexity

Discover how Software as a Service is the economical alternative to expensive on-site software,...