Australia's low fare-airline Jetstar has signed a multimillion-dollar commercial agreement with IBM Global Business Services to supply, implement and support Web Check-In and Kiosk solutions for its domestic customers.

Valued at close to A$3 million ($2.78 million), Jetstar and IBM will partner to introduce a low cost and technologically advanced check-in solution to supplement existing customer check-in processing at its major domestic gateway airports in Melbourne, Sydney, Brisbane and Melbourne Avalon.

Under the terms of the agreement, Jetstar will introduce Web Check-in capability and 32 Airport Check-in Kiosk units during the first implementation phase at these airports. Further rollouts to other Jetstar domestic destinations are under review.

The Qantas Group plans to acquire nine additional Airbus A320 aircraft for Jetstar between December 2007 and March 2009 to underpin its next phase of growth in the Australian domestic market - equating to a 40% rise on Jetstar's existing domestic capacity.

Jetstar CEO Alan Joyce said the pursuit of this leading technology solution at busy airports had complemented the low fare carrier's narrow body fleet growth into a strong domestic market. "Jetstar's track record of pursuing the latest technology to benefit our customers whilst adhering to our philosophy of maintaining cost leadership in markets we serve has secured a favorable customer processing solution through this commercial arrangement," Joyce said. "Our growth expectations have driven the need for IBM's end-to-end solution over a three year timeframe. "The agreement to deliver these service delivery solutions at Airport Check-ins is all about meeting our strong growth predictions in passenger volumes in the Australian market over the next 18 months with a customer friendly solution at busy Airports. "Importantly this electronic service delivery option will continue to supplement our traditional and efficient passenger and baggage check-in and will not displace any jobs at these ports."

The IBM solution for Jetstar over an initial three-year timeframe includes Kiosk hardware, applications software, project management, implementation and ongoing solution support services.

Joyce said phase one will be to get the new Kiosks in place across four domestic Airport terminals.

For more enterprise computing news, visit Computerworld. Story copyright Computerworld, Inc.

Whitepapers

• The Trend from UNIX to Linux in SAP(r) Data Centers
• Secure Wireless Printing Options
• Network-Wide Change Management Visibility with Route Analytics
• Getting in Compliance With Government Data Regulations By Leveraging Online Security Technology
• How to Offer the Strongest SSL Encryption
• Maximizing Site Visitor Trust Using Extended Validation SSL

View more NETWORK MANAGEMENT whitepapers

Webcasts

• Managing the End User Experience-A Real World Example of Success
• Branch Office Trends and Best Practices
• Correlating granular network and application visibility
• Migrating to an MPLS-Based Network
• Round Table Webcast with Forrester Research
• Best Practices for Deploying WAN Optimization for Disaster Recovery

View more NETWORK MANAGEMENT webcasts

Special Reports

• WAN Optimization: The Ultimate No Brainer
• Ehternet Services: WAN options mature
• Keeping Spam at Bay
• Network World Executive Guide: The Virtualization Equation
• Application Performance Management Executive Guide
• Executive Guide: Building a Service Oriented Architecture

View more NETWORK MANAGEMENT special reports