Verizon unveils eBonding Toolkit

In an effort to make its eBonding software easier for the casual user, Verizon Business has unveiled a new eBonding toolkit that lets customers download implementation guides and gives them access to Verizon’s project management personnel for troubleshooting.

The toolkit is an extension of Verizon’s current eBonding service, which automates online orders and sends transactions directly from one proprietary system to another. Mark Chodoronek, the executive director of customer enablement at Verizon Business, says the automated eBonding system stands in stark contrast to Verizon’s traditional order processing service, which he says is more vulnerable to human error.

With the eBonding toolkit, Verizon users can monitor their transactions’ progress, can download user development guides and user guides, and can create, update and monitor trouble tickets. Chodoronek says the toolkit was created in response to customers who didn’t have the time or resources to set up their own personalized eBonding system for their own business. With development and user guides available for download, as well as technical assistance provided directly by the Verizon Business Customer Center, Chodoronek says the toolkit greatly simplifies eBonding for users who aren’t used to the eBonding process.

Verizon debuted its eBonding system last fall, more than three years after AT&T unveiled its own eBonding system. In order to help promote the use of its eBonding services, the company has formed business partnerships with telecom expense management firms such as Rivermine, Cerylion, MBG Expense Management and PAETEC.