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Verizon Business' managed services hold key to its future

Service revenues accounted for more than a quarter of Verizon Business overall third-quarter 2007 revenues
By Brad Reed , Network World , 12/12/2007
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Verizon Business has a number of initiatives it considers crucial to its future but perhaps none may be more important than its managed services offerings.

The cash the company is making with its services, the investments it is putting money into and likely future products, such as mobility management, indicate how important this area has become for the company.

Verizon Business, which was born out of the Verizon merger with MCI two years ago, says that sales from its strategic services, which include managed LAN and IP-based packages, generated $1.4 billion in the third quarter of 2007, an increase of 28.6% from its third-quarter 2006 strategic services revenues, which totaled $1.09 billion. The revenues generated from its services in the third quarter of 2007 accounted for more than a quarter of Verizon Business' overall third-quarter 2007 revenues, which totaled $5.3 billion.

Manage me

An overview of services Verizon Business’ offers customers

Managed WLAN service: A wireless local area network that is procured, installed and tested by Verizon. After the company installs the network, it manages its performance, monitors which devices connect to it and issues regular reports on performance metrics.
WAN optimization service: Verizon deploys Juniper’s WXC gear at customer sites to speed up WAN performance by eliminating redundant transmissions, by accelerating applications, and by prioritizing and allocating bandwidth access.
Virtual Private LAN service: A service that gives Verizon Business customers access to a several of the company’s WAN services, including its public Internet and MPLS-based Private IP VPN, as well as its Ethernet Virtual Private Line (E-VPL) and E-VPLS.
Managed IP PBX service: A service that uses Nortel’s IP telephony platform to manage and monitor company PBX systems. Additionally, Verizon says the service will let users integrate voice, e-mail and SMS systems and can give users the option of prioritizing incoming messages and to have them sent to user devices.
Managed Web Content service: A security service that protects corporate data from threats such as malware, phishing and viruses. The service is implementing using software from MessageLabs, which also gives Verizon access to its data centers.
Click to see: An overview of services Verizon Business’ offers customers

And in order to improve its managed services capabilities, Verizon Business has invested over $150 million in its Impact management platform, one of its major assets in managing customer network services, over the past two years.

Currently, Verizon Business manages over 3,700 customer networks in more than 140 countries, as well over 250,000 customer communications devices worldwide. The company has rolled out several new management services over the past two years, including telecom management services, a managed WLAN service and a WAN optimization service. And just last week it rolled out VoIP migration services for business.

Additionally, the company has acquired Cybertrust, a global security firm that specialized in services such as identity management, managed security services, vulnerability/threat management and security certification programs.

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They'd better work on service firstBy NorthWest on December 13, 2007, 10:33 amAll the initiatives in the world won't make up for a company that you can't even get an order into. Anyone have a rep who responds? We have gone through many and...

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Agreed - Verizon Business needs to work on customer serviceBy Anonymous on December 13, 2007, 2:20 pmWe gave up on Verizon Business for now. We have experienced too many unplanned outages due to their maintenance policy which seems to be 'we can take things down...

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Why would any company putBy Anonymous on December 13, 2007, 2:59 pmWhy would any company put its fate in the hands of Verizon Managed services, especially Internet Security, when they can't get the installation of a B1 POTS line...

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