Digium adds new warranties to Asterisk IP PBX gear

Digium is beefing up the warranties for its open source IP PBX wares in an effort to assure customers that the products are reliable.

The company already had a two-year warrantee on all its analog, T-1, PRI and VoIP transcoding cards, and has extended that to five years.

Digium sells commercial products based on open source Asterisk IP PBX software. The company competes against fellow open-source IP PBX SIPfoundry as well as the likes of commercial vendors Cisco, Nortel, Avaya and Shoretel. (Compare IP PBXs.)

Digium has initiated a one-year warranty on all its software products that can be extended with the purchase of a subscription renewal.

The company is initiating a money-back guarantee on products that fail to work as advertised or that the customer is dissatisfied with. Customers have 30 days from purchase to lodge their complaints and ask for a refund.

Digium’s IP PBX products are built around the open source Asterisk software, which supports a broad range of associated vendors that either expand on Asterisk code to create proprietary PBXs or sell PBX peripherals.