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DEMO '08: Toktumi eases VoIP for SMBs. Listen now!
The Payment Card Industry Data Security Standard (PCI DSS) is a set of industry regulations imposed by the major credit card companies to ensure the safety, security, and integrity of cardholder data. Any business that processes, stores, and transmits cardholder account data must comply with this complex new standard, and must be able to demonstrate that compliance through automated and manual audits of their systems. This white paper looks at the key challenges and requirements of PCI DSS as it relates to Microsoft Windows and Active Directory, and shows you how a third-party software solution can help with PCI compliance.
Get the latest on storage technologies that allow IT professionals to better cope with new IT demands. Learn how storage technologies can help you successfully tackle e-Discover, regulatory compliance, green data center initiatives and the data explosion. Get all the details now.
There are many compelling reasons for virtualizing Windows and Linux applications. Virtualization improves server utilization by allowing you to run multiple workloads on a single physical server. It reduces the number of physical servers you have to maintain, while allowing you to use less physical space and power while still improving scalability. All of these capabilities translate directly into lower costs, less complexity, and greater flexibility in your mixed IT environment. Register below to learn more and be entered to win an Archos 605 Portable Media Player.
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Foundry Networks, Inc. (NASDAQ: FDRY) is a leading provider of high-performance enterprise and service provider switching, routing, security and Web traffic management solutions. Foundry's customers include the world's premier ISPs, metro service providers, and enterprises.
For further information on Foundry Networks please click here.
Today's enterprise network provides more than simply a technology infrastructure. It's an enabler for the enterprise, supporting mission critical applications, creating operational efficiencies and increasing productivity gains. Foundry Networks provides the ideal foundation for a multi-vendor network.
ORLANDO -- Microsoft and Aspect Software are working on a unified communications-based contact center that integrates with Microsoft's Office Communications Server 2007, potentially pushing the joint products into use in Fortune 100 companies that are already Aspect customers.
The two companies announced at VoiceCon Orlando 2008 that they have made an alliance to develop the interoperability and for Aspect to push it as the lead call-center option to its customers. Microsoft has also made an equity investment of an undisclosed size in Aspect, the companies say. (Learn more about IP-based contact centers.)
Aspect already has a free-standing unified communications contact center software platform called Unified IP. Microsoft's OCS is voice-enabled and can act as the primary voice server as well as adding presence and unified messaging to the mix.
These two factors can tell call agents seeking help answering callers' questions what experts are available and by what means. So an agent could instant message an expert while on the line with a customer to get an answer. The agent could also conference in the expert or transfer the call.
The value to businesses using the platform would be a better batting average for resolving customer issues on the first call, which is a benchmark for effective call centers.
The OCS-interoperable Unified IP platform will be available later this year, the Aspect says. It will take longer to incorporate Microsoft's voice capabilities in the platform, the company says. The goal is for the two platforms to scale to large deployments.
Aspect would continue to provide call center features such as call distribution and quality management as well as reporting capabilities.
In order to help deploy joint Microsoft-Aspect platforms, Aspect is setting up a service organization that will tune the software to the needs of individual businesses.
Aspect Software is majority owned by Golden Gate Capital, a San Francisco-based private equity firm.
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