IT full of 'ducks'? Declare open season

Every organization has some "ducks." Ducks are employees who have a detrimental effect on productivity. Their work is consistently substandard, they rarely meet deadlines, and their skills are out of date. They hate change, resist taking responsibility, and blame their failures on co-workers. They constantly complain about their projects, their teammates, their workloads and their managers. They stifle innovation by shooting down new proposals, claiming that changes "just can't be done."

Every employee -- even the one who appears to be a duck -- deserves honest feedback and the opportunity to improve. Perhaps he is merely in the wrong job or has never had an honest performance appraisal. Feedback, training and a fair chance may transform a near duck into a productive team member.

Real ducks, however, are not interested in being transformed.

Ducks are dangerous to the health of your organization. Their lack of contribution de-motivates other employees. High performers are further demoralized by getting a raise that is only 1% higher than that of the duck in the next cubicle. Yet HR policies frequently demand extensive justification for raises or bonuses that are larger or smaller than what the corporate guidelines recommend.

Ducks enter your organization in various ways. They can be acquired through a merger, an acquisition, a promotion or an internal reorganization. You may even hire your own ducks, since it is almost impossible to get candid performance appraisals from past employers. The potential for litigation has caused many corporations to limit reference checks to merely confirming dates of employment. Many hiring mistakes result from a lack of comprehensive references.

In a perfect world, you would have very few ducks in your organization, and you could easily fire them or counsel them into jobs better suited to their skills. (Even ducks can say, "Would you like fries with that?") Realistically, there are times when you get hit with both barrels: a large number of ducks and inflexible HR policies. This deadly combination requires a creative solution.

For more enterprise computing news, visit Computerworld. Story copyright Computerworld, Inc.