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Career watch: The ugly side of telecommuting

By Computerworld (us) Staff , Computerworld , 05/07/2008
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Q&A: Timothy Golden

The Rensselaer Polytechnic Institute professor talks about the unhappy side of telecommuting.

Telecommuting is painted as a boon for workers. Is it? Research suggests teleworkers experience a number of positive outcomes. But recently, a study of mine was published in the journal Human Relations that investigates telework's impact on co-workers. Essentially, the study found that as the proportion of teleworkers in a work unit increased, non-teleworkers were less satisfied with these co-workers.

What sorts of complaints did you hear from the workers who stayed in the office? Non-teleworkers seemed to feel as if the teleworkers were less an integral part of the work unit, and they did not feel as close to them.

There may be several reasons for this. First, non-teleworkers may experience decreased flexibility to conduct their work activities, due to greater restrictions in terms of coordinating their own tasks and schedules. For instance, there are some sensitive or complex things that are simply best discussed face to face, and these types of discussions may not be as easily accomplished if one of the employees is not in the office full time.

Second, non-teleworkers may experience changes in the scope or amount of workload due to the absence of the teleworker from the office. For instance, non-teleworkers may feel pressured to respond to requests immediately if a manager stops by their office or cubicle, whereas these same requests might have otherwise been handled by the teleworker if they were in the office. Sometimes, due to either the immediacy of the request or the fact that someone of importance is standing in front of them asking, the non-teleworkers may experience additional workload.

What can companies do to alleviate the dissatisfaction? Managers need to ensure that teleworkers spend greater time interacting face to face with their non-teleworking co-workers. This might be accomplished by scheduling meetings when the teleworkers are in the office and ensuring that informal interactions occur as well.

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what a lousy studyBy Anonymous on May 8, 2008, 10:16 amValidity of Conclusions in Research Findings Questioned by Telework Coalition After reviewing the Study “Telecommuting May Harm Workers Left Behind in the Office”...

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Enough AlreadyBy Anonymous on May 7, 2008, 9:44 pmThis is a study of people at a SINGLE company -- give me a break. Professor Golden has been hawking this study all over the place, but it's just one company, one...

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