Verizon merges Wireless, Business customer portals

Verizon today launched its new unified customer portal that gives customers simultaneous access to their wireless and business accounts.

The new Verizon Enterprise Center, launched this week as a joint project of Verizon Business and Verizon Wireless, is designed to give large business and government customers a single access point for their wireless and business accounts.

Previously, the wireless and business segments had separate portals, says Mark Chodoronek, the Verizon Business executive director of customer enablement. But with more enterprise and government customers investing in wireless technology, Chodoronek says it makes more sense for both companies to offer customers a one-stop location for account access.

The new portal features business and wireless account information listed side-by-side and allows Verizon enterprise customers to access their online statements, make payments, order new services and manage their network resources for all their Verizon accounts. The portal also features an updated repairs home-page that lets customers create and get periodic updates on trouble tickets, and to conduct circuit testing and line testing on the home page’s repairs application.

Chodoronek says that the portal is still in its early stages and that the company plans on adding more features to it throughout the year. One unique dashboard feature within the portal is a National Oceanic and Atmospheric Administration (NOAA) severe weather feed that allows IT directors to track severe weather threats to their network sites around the country. For instance, all sites located in areas that are under flood warnings or tornado watches will be highlighted for IT directors to track until the NOAA deems that the threat has ended.

“With more of our customers looking to move toward fixed-mobile convergence, a lot of them recommended that we look at integrating,” says Chodoronek. “This is our first step toward bringing the Wireless and Business portals closer together for enterprise customers.”