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Flooded firms reassess disaster recovery plans

By Brian Fonseca , Computerworld , 06/23/2008
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As historic floodwaters start to recede along the Mississippi and other Midwestern rivers, local businesses in affected communities like Cedar Falls, Iowa, are busy assessing the impact on IT equipment and whether disaster recovery plans stood the test.

Phantom EFX, a maker of computer games in Cedar Falls, may be permanently displaced after Cedar River floodwaters reached 6 feet in its administrative offices and 5.5 feet in an adjoining warehouse. The company sustained about $250,000 in damage to inventory.

The firm's president, Jim Thompson, said all 65 employees are now working temporarily in borrowed offices in three facilities.

As the floodwaters approached on June 9, employees scurried to save 120 PCs, 80 monitors and eight servers, Thompson said. Three high-end printers could not be removed in time.

Thompson plans to revise his disaster recovery plan. "When a river comes up 6 feet higher than it ever has before, it's tough to have that foresight," he said. "But it's probably going to happen again."

Wade Arnold, CEO of Cedar Falls-based T8Design, said his software development company has plans to deal with tornados and electrical outages, but executives never dreamed they would have to contend with the Cedar River surpassing 500-year-flood levels. "Going through this experience [will] make those plans [more] than just part of an IT checklist," he said.

A key lesson learned was that companies must prepare for employees to miss work to help families and communities after natural disasters.

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