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An Indian call and contact center has launched the LiveBean Scholarship Program for contact center professionals in Kenya.
The scholarship program will be rolled out in phases and will provide skills in operations management, people management, customer relationship management and strategic business essentials, said Mahesh Punia, CEO of LiveBean Consulting.
The Kenya Business Process Outsourcing (BPO) Society and AITEC Africa will administer the scholarship.
"The LiveBean team has a track record of revamping the customer services functions for some leading organizations and setting up highly successful customer contact centers in India, Singapore, Indonesia, Malaysia, Sri Lanka and Europe," said Joseph Ochola, an executive officer at the Kenya BPO society.
In a brief to members, Ochola noted that LiveBean has experience in mergers and acquisitions and strategic alliances for specific business units, such as contact centers.
"We know that the program is an internationally recognized certification, and we are glad to have it in Kenya," said Gilda Odera, chairperson of the Kenya BPO Society. "I have no doubt that the course is an intensive and globally recognized and certified course."
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