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Unified communications takes center field at ballpark

By Matt Hamblen , Computerworld , 08/27/2008
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The New York Mets will have new networking and unified communications systems in their new home, Citi Field, when they start playing baseball there next spring.

For Joe Milone, the organization's senior director of information systems and technology, the first big test will come Friday, when the data center at the Mets' Shea Stadium is moved to the 42,000-seat Citi Field, located in the outfield parking lot between Shea Stadium and 126th Street in Flushing, in the borough of Queens. (Read a story about Major League Baseball starting to use instant replay.)

Milone sees the new stadium as an opportunity to build a multimillion-dollar network that will expand to include several unified communications applications and architectures from networking equipment vendor Nortel.

"UC is a broad term, which I define as the ability to use technology for everybody on staff to communicate," he said in a recent interview. In the case of Citi Field, it means that nearly 200 full-time employees will have the ability to easily tie teleconference bridges into the network and receive voice mails and faxes in their e-mail in-boxes, among other things.

Working with Nortel, Milone also will get access to the Microsoft Office Communications Server for deploying the conferencing bridge and an internal instant messaging function. He said the Mets hope to take advantage of "all kinds of OCS hooks" in the future.

"The features we're getting are really broad," Milone said. He's also exploring whether to have desk phones extend to cell phones, so that a single call can move seamlessly between wired and wireless devices with the touch of a couple of keys.

In another example of UC convergence, all the digital game videos that are held in the SAN inside the new data center will be piped over the network using IP, meaning that historic game clips can be quickly posted on giant video screens for fans to see.

In addition, about half of the 70 call-center agents who will work in a new administration building connected to Citi Field will use phones running over IP in the network. Nortel's design allows traditional circuit-switched calling alongside IP communications, so Milone has decided to keep the other half of the call center agents on traditional phone gear as a backup in the event of an IP network problem.

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Mets hit one out of the parkBy Alex Lewis on August 29, 2008, 12:46 amI think this is a really interesting application for UC. The entertainment spin is fresh and a fun way for the masses to experience cutting edge technology. More...

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