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The question of what CEOs want from CIOs has been asked for as long as chief information officers have existed. On the face of it, the granting of a C-level role would appear to ensure that information leaders are regarded as strategic authorities by their ultimate bosses. However, reports of what status the CIO has in the organization remain mixed. CIO magazine in the U.S. recently gathered together leading executives and academics to discuss the CIO-CEO relationship.
Michael Friedenberg (CIO magazine): What has changed about what CEOs expect from the CIO?
Raj Gupta (Kellogg School of Management): I have talked to 15 to 20 CEOs directly, and they are looking for someone who can be a trusted business partner. Of course, the CIO has to keep the trains running; otherwise there is no opportunity to be a business partner. But CEOs want the CIO to be a senior leader such that, when you are with the rest of the executive team, it's hard to tell that you are the CIO.
Chris Patrick (Egon Zehnder): No CEO asks us to recruit a great technologist who can get email working -- that's table stakes [the minimum requirement]. They want people who can connect the technology to their strategic intent. I have clients who are investing billions of dollars in IT. They want a person who can show the team the ROI from this investment.
Bob Badavas (TAC Worldwide): A lot of what CIOs have developed and been known for during their careers is now just table stakes. The equivalent with the CFO is the ability to balance the books. I don't give the CFO a lot of credit for that. CIOs must move beyond the plumbing. At the end of the day, what CIOs are paid to do is take a full seat at the strategic planning table and be an integral part of the strategic decision-making -- which means they need to know what business they're in. Get out of the office and find out why people buy your product or service. IT is a strategic weapon. To find out how to use it, the CIO must get out of the office and engage with clients and the front-line distribution or sales organization.
Steve Merry (Sara Lee): It's imperative that the CIO is at the table. Technology is a given: it works, and there is more than enough technology to last us the next 100 years. We need to get value from that by removing the clutter and making it easy to use. Then we can sit with our business partners and take the business forward, focusing on things that make a difference -- growth, innovation and acquisitions.
Partner Content
NetScout and analyst Jim Metzler have teamed to deliver a series of IT Briefs on Network and Application Performance Management leveraging research from NetScout’s nGenius & Sniffer users.
www.netscout.com
Metzler on CIO Priorities
The top five CIO priorities based on a survey of NetScout users revealing CIOs' top priorities and what they think they should be. Also includes interviews with CIOs of large organizations.
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Metzler on Application Delivery
How to eliminate the stovepiped or siloed nature of application delivery from both an organization and a technological perspective.
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Metzler on Network Troubleshooting
Overview of network troubleshooting that provides an assessment of where we are, and where we need to be relative to the complexities of today's IT challenges.
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