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EarthLink suffers Earth Day crash

All sites hosted by company down; Tweeters report company’s phones disconnected
By Brad Reed, Network World
April 22, 2009 12:07 PM ET
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ISP EarthLink was hit with a major outage today, with EarthLink users unable to access their e-mail or any web pages hosted by the company.

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Earthlink says that the crash occurred due to a power outage at its facility in Pasadena, Calif. As of 3 p.m. EST, the company says that power has been restored to the area and that it is working on getting its impacted customers back online.

EarthLink users first started reporting problems with their EarthLink e-mail accounts on Twitter at around 10:30 a.m. EST this morning. Needless to say, most of the tweeters were not particularly happy with the situation.

"Wake-up call to EarthLink," wrote meechybee. "You may need a Twitter page of your own. We need updates (and your phones aren't working)."

"EarthLink down on Earth Day," pondered tweeter QuiCacet. "Coincidence or dastardly conspiracy?"

As an ISP in Atlanta, EarthLink serves an estimated 2.8 million subscribers in the United States. The company provides several different kinds of connections, including dial-up, cable and DSL. Additionally, it offers Web hosting and VoIP services.

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Comments (21)
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Earthlink DownBy Anonymous on April 22, 2009, 1:19 pmYup. My domain, which is hosted by Earthlink, cannot be reached by either http:// or ftp. And all of their regular websites are down.

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Earthlink is HISTORY for meBy Anonymous on April 22, 2009, 1:22 pmHorrific customer "non-service" Incremental problems with email service NOT FIXED and now the CRASH Toodle-oooo Earthlink!! I'm gone

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EARTHLINK NO COMMINUCATIONBy Anonymous on April 22, 2009, 1:34 pmMy website is down too. No way to reach Earthlink. Very poor communication. They should have a place to post and let people know what is going on. When will it...

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Earthlink DownBy Anonymous on April 22, 2009, 1:46 pmHow happy can I be...I just canceled their service 2 days ago!

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webmail has been workingBy Anonymous on April 22, 2009, 1:51 pmat least so far. But my website is down too; not a critical for me but still annoying that they can't be reached.

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Uh oh?By Anonymous on April 22, 2009, 2:16 pmIs Google News down too? Uh oh.

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