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Sidekick users have blasted Microsoft in thousands of messages on T-Mobile USA's support forum over the server failure that lost their smartphones' data.
Some users said that they would ditch their phones, while others called for a class-action lawsuit.
On Saturday, Microsoft announced that users' data stored on its servers " almost certainly has been lost as a result of a server failure at Microsoft/Danger," referring to Danger Inc., the Microsoft subsidiary that provides data services for Sidekick phones sold by T-Mobile.
T-Mobile said that it would credit users' accounts one month's worth of the data service, and offered an FAQ with tips on rebuilding their contact lists.
From Sidekick to Gmail: A short history of cloud computing outages
That didn't mollify most users posting messages on T-Mobile's support forum.
"I want to be reimbursed for my data or a free upgrade, but if they don't say anything, new iPhone here I come," said a user identified as "kangchaehee" on Sunday.
"Say goodbye to the Sidekick," added another user, "ttc7152" on the same thread, which boasted more than 3,600 messages as of mid-day today. "And Microsoft can write off any plans to even think of competing with iPhone/Android. Losing data on this scale is unprecedented -- and totally inexcusable."
Others wanted users to initiate a class-action lawsuit against T-Mobile or Microsoft, or both.
"I just spoke to a lawyer and explain[ed] the entire situation," said a user tagged as "Calsmail" last Thursday. "He informed me he would be happy to start a class-action suit against T-Mobile. He said he could not only get us out of our contracts but can more than likely get $50 per contact lost."
In a joint message from T-Mobile and Microsoft posted on the former's support forum Saturday, the two companies said that although engineers were working on the problem, "the likelihood of a successful outcome is extremely low."
The message also warned users not to reset their Sidekicks by removing the battery or letting the battery drain completely, or "any personal content that currently resides on your device will be lost."
T-Mobile and Microsoft promised to update users later today on the progress, if any, that's been made in recovering the lost data.
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Comments (17)
BackupsBy Anonymous on October 12, 2009, 3:37 pmDon't put the only copy of your personal content in the hands of corporations. Additionally, how difficult is it to make regular backups of data, and run an occasional...
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What, no back up?By Anonymous on October 12, 2009, 3:47 pmI thought it was standard operating procedure to back up your data. My company does that, my kids even back up their data. So, what kind of irresponsible amatuer...
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Aint that just like a lawyerBy Anonymous on October 12, 2009, 3:52 pmOf course they would be happy to file a class action suit, but to talk about getting $50 per contact lost is ludicrous.
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How to proveBy Anon on October 12, 2009, 4:08 pmI had a 100, no 1000, no a million contacts lost..... how are you going to prove what was lost?
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Microsoft announced that users' data stored on its servers " almBy Anonymous on October 12, 2009, 4:16 pmHow is it that the DOD claims they can hard format a classified hard drive multiple times and still recover classified data off of it that was there before the first...
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Not a server problem - I thinkBy Anonymous on October 12, 2009, 5:07 pma Human problem, nobody made sure there was a readable backup available - just took for granted that some automated system that was "supposed to make a backup" actually...
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