Troubleshooting: Solve PC Problems Without Losing It

Is your technology refusing to cooperate? Don't get mad, get methodical; these tips will show you how.

Some days I feel like technology is conspiring against me. In the past couple weeks I've been through the wringer with my Media Center PC, my Apple iPhone, and my Nintendo Wii. Oh, and then there was Skype, which worked fine for a week straight and then suddenly started locking up my system. Argh!

This stuff happens to everybody--and over the years I've pulled out enough hair and drop-kicked enough wastebaskets to have learned some lessons. So the next time your PC behaves in a way that makes you want to tie it in a burlap sack and find the nearest pond, remember these three rules.

1: Accept it. This stuff happens to everybody. Sometimes there's no rhyme or reason to it, and most of the time it's through no fault of your own. Windows is an unpredictable, unreliable beast (yes, even Windows 7). A single problem driver or incompatible program can wreak havoc on an otherwise healthy system. When you accept that problems can and will happen, they'll be less of a surprise--and less likely to ruin your day.

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Some days I feel like technology is conspiring against me. In the past couple weeks I've been through the wringer with my Media Center PC, my Apple iPhone, and my Nintendo Wii. Oh, and then there was Skype, which worked fine for a week straight and then suddenly started locking up my system. Argh!

This stuff happens to everybody--and over the years I've pulled out enough hair and drop-kicked enough wastebaskets to have learned some lessons. So the next time your PC behaves in a way that makes you want to tie it in a burlap sack and find the nearest pond, remember these three rules.

1: Accept it. This stuff happens to everybody. Sometimes there's no rhyme or reason to it, and most of the time it's through no fault of your own. Windows is an unpredictable, unreliable beast (yes, even Windows 7). A single problem driver or incompatible program can wreak havoc on an otherwise healthy system. When you accept that problems can and will happen, they'll be less of a surprise--and less likely to ruin your day.

2: Relax. System won't boot? Printer won't print? iPhone won't sync? Take a deep breath. In fact, take several. Then walk away from the offending machine, device, or whatever, and do something else for 5-10 minutes. I know full well how annoying and frustrating these glitches can be. That's why it's crucial to get some distance, so you can come back calm and clear-headed. Which ties directly to rule #3:

3: Don't overreact. I can't tell you how many times I've made things worse by failing to heed rule #2. Instead, I start flinging mouse-clicks at the troubleshooting dartboard. Uninstall a driver here, update a BIOS there, run the free virus-removal utility that promises to fix everything--it all snowballs. That's how one problem evolves into several, until eventually you think: "Ah, screw it, I'll just buy a new PC." (Tell me you haven't had that exact reaction at some point.) By all means, troubleshoot the problem, but do so slowly and methodically.

Overcome Windows 7 Software-Compatibility Issues

Windows 7 has the same core code as Windows Vista, right? So application compatibility should be a non-issue, right? Wrong.

Recently I tried to apply a firmware update to a Blu-ray drive, but the installer was designed for Vista and produced an error in Windows 7. Meanwhile, I've had ongoing problems getting my iPhone to sync properly with iTunes--even though it worked just fine in Vista.

Much as I like Windows 7, at times like these I wish I could turn back the clock and run Vista, or even XP. It turns out that I can. Windows 7 has a little-known feature that helps you troubleshoot application compatibility. Here's how to use it:

Right-click the icon of the app that's not working properly, then click Troubleshoot compatibility. Windows will try to detect compatibility issues, then give you two options: Try recommended settings and Troubleshoot program. Select the first option. After Windows applies the selected settings, click Start Program and see if that solves the problem. Either way, click Next to have Windows apply the settings "permanently" or try again with different settings.

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