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Network World - Enterasys this week rolled out software that allows network admins to access its management system via social media websites like Twitter, Facebook, LinkedIn and Salesforce.com's Chatter.
The "isaac" software enables users to receive alarms and alerts from the Enterasys network management system, and then send back commands through social media interfaces. In essence, it allows the Enterasys network -- switches and routers and its management system -- to become part of an individual's social network.
Alerts and alarms are presented in conversational terms, like, "My router in Houston is nearing its threshold for traffic." Enterasys claims isaac could save enterprises millions of dollars in downtime, lost revenue and operating expenses, while protecting business operations through real-time response to problems.
Alerts and commands can be allowed as read-only or read-write mode based on the security privileges of the user. Access and authorization can then be further defined to exclude "critical" information, encrypt all information, lock or privatize access and implement time-based message removal, among other features.
"Social networking is the future of enterprise communictions but I've never had enough confidence in its security," says Craig Mathias, principal at Farpoint Group. "But Enterasys addressed this very well. For those that live on social networks, this could be a way to do their jobs more efficiently. But it's not for everyone; only if an enterprise has its social media policies and security up to date."
Pricing starts at about $10,000, though the software will be available as a free promotion to Enterasys early adopters in the third quarter until the fourth quarter, when it will be available for purchase and will support other network management platforms.
Enterasys says it is working with its partners, and with parent Siemens Enterprise Communications, to open up isaac to other platforms.
Enterasys is also applying for a patent on isaac.
Read more about infrastructure management in Network World's Infrastructure Management section.