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Sprint faithful wait in the rain to be first with iPhone 4S

Sprint customers says better plans, wireless coverage keep them waiting for the iPhone with their carrier

By Matt Hamblen, Computerworld
October 14, 2011 10:19 AM ET

Computerworld - RESTON, Va. -- Sprint made its debut with the iPhone 4S today and some of the carrier's longtime customers waited in line in the pouring rain for the latest Applesmartphone using Sprint's unlimited data plans.

At a Sprint retail store in this Washington suburb, 12 customers holding umbrellas were lined up an hour before the store's 8 a.m. opening. A store manager came out to tell them that only the 16GB version of the iPhone 4S was being sold, but he said they could buy the 32GB or 64GB at Sprint's corporate store nearby.

Hearing that, several customers ran to their cars to buy the bigger models at the nearby Sprint corporate outlet, also in Reston.

Of those who remained in line, the first three said they were longtime Sprint customers who wanted to buy the iPhone for themselves or relatives because Sprint had the best service plans and had great wireless reception for where they lived and worked.

Susan Otim-Neal of Herndon, Va., said she had been calling Sprint regularly to find out whether Sprint would be selling an iPhone. She also debated whether she should switch to AT&T or Verizon to buy an iPhone.

"Sprint has better service plans, I figured, and I had switched to Sprint a while ago from Verizon because some spots in Herndon weren't getting reception, but Sprint was." Otim-Neal said.

Hoping to stay with Sprint, Otim-Neal said she would call a Sprint store once a month starting in June to threaten to leave Sprint for another carrier unless they would say when Sprint was getting the iPhone.

"I tried to get it out of them, but they weren't giving me anything," she said, laughing. "They would say 'keep watching.' I gave them until Oct. 15, and here we are."

Otim-Neal said she didn't need a bigger storage capacity than 16GB. "Why do people need that? she asked, adding that she wasn't planning to download many movies.

She also planned to drop down from the Simply Everything $99.99 a month plan to one for $69.99 a month with fewer voice minutes, since she didn't as many.

Adding in the costs for a wireless USB modem for her laptop, Otim-Neal pays about $180 a month in wireless costs, or more than $2,000 a year. "It's part of what we Americans do," she said. "It's what people everywhere do."

Second in line at the Sprint store, Alex Podgoretsky of Ashburn, Va., said he was waiting to buy an iPhone 4S for his wife, who would need to be switched from AT&T to Sprint, his carrier. "I think the Sprint [service] plans are best," he said.

Podgoretsky, an IT employee for Fannie Mae across the street, said he felt sure his wife would be happier with a 16GB iPhone 4S for $199.99, instead of needing to plunk down another $100 or $200 for the 32GB or 64GB models. He called himself a devotee of Apple products, saying he used an iPad and a Macbook. "She'll be happy with it," he said.

Dusan Golac of Reston also agreed that Sprint has better plans than Verizon or AT&T. He was planning to buy two 16GB models for two relatives.

Golac was first in line at the store and hadn't place a pre-order for the devices. Still, he felt sure the Sprint manager wouldn't make him wait so long in the rain if the store didn't have at least two in stock.

Originally published on www.computerworld.com. Click here to read the original story.

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