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Avaya lays out roadmap for unified software management

Avaya takes aim at collaboration software as it goes through exec changes and uncertainty around a potential initial public offering

By , Network World
May 21, 2012 04:35 PM ET
Kevin Kennedy

Network World - BOSTON -- As Avaya continues its transition from a hardware company into a communications and collaboration software provider, it is going through some growing pains, including a shakeup of executives and uncertainty around a potential initial public offering that's been rumored for months.

At an Avaya user conference in Boston Monday morning, executives outlined the company's roadmap for the future, which leans heavily on unified next-generation communications and business collaboration software. Avaya President and CEO Kevin Kennedy says Avaya will be "leading with applications" that allow for management of the full data center stack.

"Data and infrastructure are crucial, but the speed and veracity in the industry is in the application layer," he says. "Organizations will be redesigned by pulling infrastructure under application, which gives the network the opportunity to not just be application aware, but application sure, meaning the application configures the network to guarantee the operation of those applications."

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Moving from a telecommunications and network hardware company up the stack into the application layer seems like a natural fit for the company, says Zeus Kerravala, principal analyst at ZK Research. "There's a sea change in IT now," Kerravala says. "More cross-function decisions are being made. It's not just one group within an enterprise making the decision, its being done at a higher level. That opens up new buyers and new opportunities." CIOs are looking for overarching management tools that allow an entire communications platform to be centrally managed to avoid silos when managing the network, data center and communications areas, he says. The challenge is that Avaya is in a crowded market space, with the likes of Cisco, Microsoft, HP, Dell and Juniper also looking to grab share.

To prepare for the transition, Avaya has gone through a variety of changes in the recent months. For example, there have been a series of personnel moves at high-level positions, such as Mohammed Ali, SVP and president of client services, and Alan Baratz, technology evangelist, recently leaving. A handful of new senior executives, many of whom are from Cisco, have come on board, including corporate strategy and development executive Pierre-Paul Allard, Networking head Marc Randall (both of whom have worked at Cisco) and Mike Runda, now SVP of service delivery. The company is in the midst of determining its financial strategy as well, including when it will move forward with plans for an initial public offering.

Unified management software is an area where users will increasingly look to invest, predicts Rod Sagarsee, president of the International Avaya Users Group, which sponsored Monday's conference. While most enterprises are still in the early stages of adopting such management software, he believes it will catch on as next-generation communications tools, such as data center collaboration, videoconferencing and cloud computing, continue to gain traction. "In the future it will be a matter of having full collaboration across the enterprise," he says.

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