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Yates, the Forrester researcher, says IT shops have a variety of tools at their disposal, including MFT, traditional email and next-generation collaboration tools, like Salesforce's Chatter, Jive or Microsoft's Yammer. The key, he says, is for CIOs to study what users are already doing, and then either try to create policies for managing that, or give workers an alternative. "It's the CIO's job to put the right solution in place," Yates says. "It's about finding the right infrastructure to all workers to be the mobile and connected users they need to be."
Read more about cloud computing in Network World's Cloud Computing section.