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Toll fraud is alive and well

Fraudsters look to VoIP and unified communications as new attack vectors

By Adam Boone, special to Network World
October 01, 2009 08:03 PM ET
This vendor-written tech primer has been edited by Network World to eliminate product promotion, but readers should note it will likely favor the submitter's approach.

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Enterprises also are proactively addressing toll fraud threats by conducting periodic VoIP and UC security assessments, including penetration testing where appropriate. These penetration tests are much like the data penetration tests used by enterprises to maintain compliance with privacy standards such as those used by the payment card industry for credit card processing. A VoIP or UC assessment can uncover security gaps that create openings for toll fraudsters to ply their trade.

Enterprise security practitioners and IT managers who recognize the changing security paradigm and rise to the challenge will be those best able to defend their enterprises against toll fraud. And they will be those least likely to be surprised by the unexpected $55 million bill in the mail.

Boone is vice president of marketing for Sipera Systems, a supplier of VoIP and unified communications systems. He can be reached at

Read more about security in Network World's Security section.

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