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Compuware integrates Gomez technology

Gomez adVantage brings together enterprise and Internet application performance
Network Optimization Alert By Ann Bednarz, Network World
January 28, 2010 10:23 AM ET
Ann Bednarz
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Since its acquisition of Gomez last fall, Compuware has been working to integrate the two companies’ products: Compuware’s enterprise-centric application performance management tools and Gomez’s Web-focused application and end-user monitoring tools.

Why Compuware acquiring Gomez matters to the IT management software market

The goal has been to provide IT pros with a unified view of application performance across the Internet and into the data center, along with troubleshooting and resolution capabilities.

This week Compuware announced a new subscription-based offering called Gomez adVantage that combines application performance metrics, user monitoring tools and management functions under a single dashboard. The Gomez adVantage platform provides correlation tools for performance monitoring inside and outside the firewall, so organizations can more quickly identify and resolve issues anywhere along the application delivery chain, reduce downtime and improve response times. It’s aimed at enterprises, software-as-a-service (SaaS) providers, and cloud infrastructure and platform providers, according to Compuware.

“The Gomez adVantage combination is unique in the industry in terms of wholly supported correlation and dashboard integration for Web application performance monitoring inside and outside the firewall,” said Dennis Drogseth, vice president at Enterprise Management Associates, in a statement. “Additionally, the subscription-based integration should be attractive to any enterprise class-company, SaaS, cloud, or other service provider where Web applications impact real business outcomes.”

Research has shown that sluggish Web apps can have a direct impact on a company’s bottom line. According to Aberdeen Group, even a one-second delay in Web performance response times can impact conversions by 7% and customer satisfaction by 16%.

IT pros and business leaders need greater visibility into the performance and availability of critical Web applications, particularly from the end-user perspective, Compuware says.

“At present, many companies rely on point solutions that provide narrow, technology-centric views into the performance of specific components or processes, a situation that just doesn’t suffice in today’s dynamic IT environment, much less tomorrow’s,” said Steve Tack, vice president of Compuware Vantage. “The only way to truly solve performance and availability problems is through a holistic view of application performance that encompasses the entire application delivery chain.”

Gomez adVantage is available via a subscription-based licensing model. For a monthly subscription fee of $10,000, customers receive: Gomez Web performance monitoring capabilities; Vantage real-user monitoring, including analysis for Web-based and secure web-based applications; and consulting services including installation, configuration and training.

Read more about infrastructure management in Network World's Infrastructure Management section.

Ann Bednarz is associate news editor at Network World.

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