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Associate News Editor Ann Bednarz covers the latest news on application acceleration, content delivery and more.
SAP’s software plays a critical role at many of the world’s largest companies. Given all the systems and processes that a typical SAP implementation touches, it’s no surprise that troubleshooting performance issues can be a challenge for IT teams. Just how big a challenge? In a survey conducted last month, 90% of respondents reported monthly SAP performance issues.
Dimensional Research surveyed 695 professionals at SAP’s Sapphire 09 user conference in Orlando, Fla. The survey was sponsored by Precise Software, which makes application performance management software.
While 10% of respondents said they never have performance issues, the rest aren’t so fortunate. One-third said they have one or two incidents with SAP performance per month, and 35% reported three to five incidents per month. Another 14% said they experience between five and 15 incidents per month, and for 8% of respondents, performance incidents occur almost daily.
Such incidents take a toll on operations, respondents say. Among the ways that performance problems impact that business are: deterioration in customer satisfaction (cited by 46% of respondents), loss of productivity within corporate IT (38%), loss of non-IT employee productivity (33%), lost revenue (22%), and penalties for missing SLAs (12%).
Getting to the bottom of a bottleneck isn’t easy. Asked how long it takes the IT team to identify the cause of a typical SAP performance issue, the majority of survey respondents reported it can take hours (cited by 46% of respondents), days (22%) or weeks (8%). Those able to identify a problem in just minutes (22%) or seconds (2%) were the enviable exceptions.
Once a problem is identified, fixing SAP performance is a manual effort for 53% of respondents. Alternatively, respondents use SAP Solutions Manager (36%), third-party diagnostic tools (17%) or other methods (6%).
Not surprisingly, the majority of respondents (62%) said they are not satisfied with their current approach to fixing SAP performance issues.
One reason some companies have trouble resolving SAP performance issues is that many implementations have grown to include not only traditional ERP applications but also SAP’s analytic tools such as business intelligence, suggests Ed Colonna, vice president of marketing at Precise.
Ann Bednarz is associate news editor at Network World.
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Diagnosing why an application is slow is hard, at times taking days or weeks to isolate and resolve. This paper explains the challenges involved using current management tools, provides a 'wish list' for application management and analysis, and explains the need for an application system-wide approach that monitors entire applications, not components.
This paper highlights the impact of virtualization on application performance. "Managing Application Performance in Virtual Environments" states: "Best-in-Class organizations are predominately taking actions around improving visibility across both physical and virtual systems, assessing the business impact of application performance and understanding interdependencies of applications in virtualized environments."
Forrester Research analyst Glenn O'Donnell and BlueStripe co-founder Vic Nyman discuss a breakthrough approach to application problem management. Learn the new approach for ITSM problem management, which provides: Rapid isolation of application slow-downs to specific components for quick problem resolution, 24/7 monitoring for proactive notification of potential issues before end users are impacted and much more.
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Improving Application Performance Troubleshooting
Diagnosing why an application is slow is hard, at times taking days or weeks to isolate and resolve. This paper explains the challenges involved using current management tools, provides a 'wish list' for application management and analysis, and explains the need for an application system-wide approach that monitors entire applications, not components.
Download Whitepaper
Virtual Vigilance: Managing Application Performance in Virtual Environments
This paper highlights the impact of virtualization on application performance. "Managing Application Performance in Virtual Environments" states: "Best-in-Class organizations are predominately taking actions around improving visibility across both physical and virtual systems, assessing the business impact of application performance and understanding interdependencies of applications in virtualized environments."
Download Whitepaper
Application Service Requests: The Missing Link for Pragmatic ITSM
Forrester Research analyst Glenn O'Donnell and BlueStripe co-founder Vic Nyman discuss a breakthrough approach to application problem management. Learn the new approach for ITSM problem management, which provides: Rapid isolation of application slow-downs to specific components for quick problem resolution, 24/7 monitoring for proactive notification of potential issues before end users are impacted and much more.
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Comments (1)
Wanna make SAP more of a useful tool?By Vanilla Cokehead on June 22, 2009, 11:03 pmFor starters, allow SAP adapt to people who use it instead of forcing end users to shoehorn the way they do things into SAP's often rigid and inflexible UI and workflow. What...
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