Digium adds support for instant messaging; VoIP Logic integrates it iPhone

Unified communications news from IT Expo

VoIP, unified messaging, products and services

Today a few highlights on announcements coming in from this week's IT Expo being held in Miami, Fla. with news from Digium (with Switchvox SMB 4.0), VoIP Logic (with some now mobile applications), and Dash Carrier Services (with some good news on growth). And we'll also sneak in a brief item on SIP Print, which recently won an award for its SIP-based call recording platform.

First, Digium announced a new version of its Switchvox IP PBX. The Switchvox SMB 4.0, targeted at the SMB market, adds new unified communications features to the system’s Web integration capabilities including support for fax, chat and video calling. In a prepared statement, Josh Stephens, a co-creator of Switchvox said, [now with] “support for instant messaging, fax and video calling, plus additional IVR functionality and a range of new benefits for administrators and users alike ... Switchvox SMB 4.0 [is a]  truly Web-aware UC solution."

VoIP Logic announced some corporate milestones demonstrating solid growth with an 82% increase in annual revenue from 2007 to 2008, an expanded customer footprint into Central and Latin America, and an increase of 40 carrier managed services customers. VoIP Logic also introduced support for Apple’s mobile operating system to integrate with the Apple iPhone and iPod Touch. According to the company’s statement, “with Cortex Mobile, service providers...can manage and check billing status, review call history, modify phone settings, initiate calls, initiate conference calls, access Apple contacts, Broadsoft/Sylantro contacts, and check voicemail through a visual interface.”

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Today a few highlights on announcements coming in from this week's IT Expo being held in Miami, Fla. with news from Digium (with Switchvox SMB 4.0), VoIP Logic (with some now mobile applications), and Dash Carrier Services (with some good news on growth). And we'll also sneak in a brief item on SIP Print, which recently won an award for its SIP-based call recording platform.

First, Digium announced a new version of its Switchvox IP PBX. The Switchvox SMB 4.0, targeted at the SMB market, adds new unified communications features to the system’s Web integration capabilities including support for fax, chat and video calling. In a prepared statement, Josh Stephens, a co-creator of Switchvox said, [now with] “support for instant messaging, fax and video calling, plus additional IVR functionality and a range of new benefits for administrators and users alike ... Switchvox SMB 4.0 [is a]  truly Web-aware UC solution."

VoIP Logic announced some corporate milestones demonstrating solid growth with an 82% increase in annual revenue from 2007 to 2008, an expanded customer footprint into Central and Latin America, and an increase of 40 carrier managed services customers. VoIP Logic also introduced support for Apple’s mobile operating system to integrate with the Apple iPhone and iPod Touch. According to the company’s statement, “with Cortex Mobile, service providers...can manage and check billing status, review call history, modify phone settings, initiate calls, initiate conference calls, access Apple contacts, Broadsoft/Sylantro contacts, and check voicemail through a visual interface.”

Dash Carrier Services, a provider of wholesale IP telephony carrier services, announced a new brand for 2009 that reflects the company’s expanded focus suite of services. In a pre-show briefing we spoke with Justin Nelson, Dash CEO who noted that the company has experienced 70% year-over-year growth since 2004. Nelson said that, despite tough economic conditions elsewhere, he’s seeing “higher levels of interest in 2009 that in 2008 ‘across the board’ in origination, termination, and E-911 wholesale services.” As a result of growing interest, Dash is expanding with key staff additions and moving beyond its current typical customer base of retail VoIP providers that have 10-50,000 lines.

In advance of the IT Expo show, we also heard from Don Palmer, CEO at SIP Print who was happy to tell us that his company had received an Internet Telephony magazine 2008 Product of the Year Award for SIP Print’s call recording system. When we spoke with Palmer he noted that the 1U high server lists at $4,995 and while it is not made for large call centers, the price point and form factor are well suited for companies with 10 to 40 seats that have a business need or legal requirement for call recording.

Read more about voip & convergence in Network World's VoIP & Convergence section.

Steve Taylor is president of Distributed Networking Associates and publisher/editor-in-chief of Webtorials. Larry Hettick is a principal analyst at Current Analysis.