Broadview taking VoIP service nationwide

Company will offer SLAs based on a fully meshed voice and data MPLS network

VoIP, unified messaging, products and services

Broadview Networks has announced that it is taking its hosted VoIP service, OfficeSuite, nationwide. The company has historically focused on customers in the Northeast, New England and Mid-Atlantic states. Broadview will offer service-level agreements, basing its engineering and voice quality service guarantees on a fully meshed voice and data Multiprotocol Label Switching network.

What are critical issues with VoIP service?

OfficeSuite includes features like: "hot desking" so users can make and receive calls using any OfficeSuite phone on their network, simultaneous rings of an employee's desk phone and their cell phone, voice mail that can be forwarded in an e-mail, and an auto attendant that includes IVR-prompted call routing. An online portal provides authorized users system management capabilities. Remote workers can be supported over an Internet connection with access to the same capabilities available in the office.

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Broadview Networks has announced that it is taking its hosted VoIP service, OfficeSuite, nationwide. The company has historically focused on customers in the Northeast, New England and Mid-Atlantic states. Broadview will offer service-level agreements, basing its engineering and voice quality service guarantees on a fully meshed voice and data Multiprotocol Label Switching network.

What are critical issues with VoIP service?

OfficeSuite includes features like: "hot desking" so users can make and receive calls using any OfficeSuite phone on their network, simultaneous rings of an employee's desk phone and their cell phone, voice mail that can be forwarded in an e-mail, and an auto attendant that includes IVR-prompted call routing. An online portal provides authorized users system management capabilities. Remote workers can be supported over an Internet connection with access to the same capabilities available in the office.

To support the growth initiative, Broadview is recruiting and training additional partners across the country, adding to its existing channel and support staff. In a statement, Brian Crotty, Broadview Networks' COO, said "This is a major step for us. Extending OfficeSuite has been our long-term strategic vision and a goal for the company. The economics of IP networking allow us to serve businesses of all sizes and scale as they evolve."

In other product news coming separately from the equipment side, Thomson announced in Paris last week that it has developed a new Cirpack Session Border Controller (SBC) that is designed to provide security and quality of service for native VoIP peering between networks. The SBC also supports Next Generation Networks (NGN) and IP-Multimedia Subsystem (IMS) with a migration path to the IMS 3GPP/TISPAN standards. The Cirpack SBC is available now, and Tomson has already shipped units with a licensed capacity for up to 3 million terminals.

In a separate announcement, Thomson introduced the Cirpack Local Exchange Node (LEN), a softswitch that supports up to 10,000 subscribers in a single 8U blade chassis. A single Cirpack LEN can support both residential and business users, including support for a full complement of IP Centrex services targeted for the enterprise.

Read more about voip & convergence in Network World's VoIP & Convergence section.

Steve Taylor is president of Distributed Networking Associates and publisher/editor-in-chief of Webtorials. Larry Hettick is a principal analyst at Current Analysis.