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VoIP, unified messaging, products and services
Network World - Avaya has unveiled the latest version the company's communications solution targeting the small medium business (SMB) market with the release of Avaya IP Office 7.0. Avaya also announced that service provider partners including Bell Canada and Verizon will offer Avaya IP Office 7.0 to their SMB customers.
The IP Office 7.0 upgrades complete the integration of Nortel Enterprise Solutions (NES) IP and digital phones into the IP Office platform; NES was acquired by Avaya in late 2009. According to user statistics released by Avaya, the integration provides about 14 million NES with Avaya IP Office's collaboration capabilities, including the option for legacy NES customers to keep their existing phones when upgrading to Avaya IP Office. This upgrade comes complete with a new Data Migration Tool that lets partners transfer customers' existing data (i.e. voicemails, phone extensions) to their new systems without interruption.
Alongside the IP Office 7.0 upgrade, Avaya also released an expanded portfolio of devices for multimedia collaboration, including new color touchscreen desktop phones that let users scroll through contacts or manage visual voicemail. New conference room phones offer patented wide-band audio, call recording via SD card, and fast USB connectivity to a laptop for temporary setups.
At an event where Avaya showed off its latest release and device technology, the company demonstrated multi-party videoconferencing, desktop sharing capabilities, and an upgrade from a Nortel device to Avaya IP Office using the Data Migration Tool. Avaya also shared its vision for a hybrid cloud-based and premise-based approach SMB communications showing IP Office on premise enhanced by select cloud-hosted applications on a partner network. This hybrid capability is designed to offer more flexible use and faster deployments.
Commenting in a statement on the announcements, Isabelle Guis, general manager, Avaya Small and Medium Enterprise Division, said, "As the economy shifts into a higher gear, today's small and medium businesses need the best tools available to collaborate and compete effectively. Avaya IP Office 7.0 ... [provides] vast unified communications capabilities with a focus on simplicity and savings."
Read more about voip & convergence in Network World's VoIP & Convergence section.
Steve Taylor is president of Distributed Networking Associates and publisher/editor-in-chief of Webtorials. Larry Hettick, an independent analyst and consultant, is a 30-year industry veteran. He has covered VoIP and UC at Network World for 12 years.