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VoIP, unified messaging, products and services
Two items for this edition: First, Plantronics continues to evolve its devices, extending device intelligence beyond unified communications awareness into intelligence that can be integrated with other applications. In other news, Mitel has announced a new cloud-based service as the next evolutionary step for its Unified Communications-as-a-Service (UCaaS) portfolio.
Plantronics has come a long ways since pioneering lightweight headsets. We first reported on the company about a year ago when we were briefed on Plantronics solutions that address UC integration with the PC, mobile phones and desktop phones. The company uses software that provides "context aware" intelligence to unified communications platforms like Microsoft Lync, providing information like presence, availability, proximity, and caller information to the UC systems.
Plantronics has now provided a developer platform that will extend availability of this information beyond UC, making information available to other applications such as social collaboration, analytics applications, and CRM platforms. The Plantronics Developer Connection (PDC) is meant to create a new segment of smarter applications that result in more intelligent and intuitive device experiences.
Separately, Mitel also continues to evolve its portfolio with a new service announced at the just-concluded Interop 2012 conference. Mitel has launched its "AnyWare Infrastructure-as-a-Service" as an alternative for deploying Unified Communications-as-a-Service (UCaaS). AnyWare IaaS is targeted at IT organizations seeking to implement virtualized voice, unified communications and collaboration with the option of deploying a private or hybrid cloud model.
Commenting in a statement, Jon Brinton, president of Mitel NetSolutions said, "Mitel AnyWare IaaS provides a sophisticated, SAS70-certified virtual Private Data Center with the resources to support the deployment of Mitel's comprehensive UC applications, including truly virtualized voice — the same functionality and integration as if IT purchased and deployed these applications in their own data center — but via a cloud delivery model."
Read more about voip & convergence in Network World's VoIP & Convergence section.