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VoIP, unified messaging, products and services
Network World - Verizon has introduced a new managed unified communications and collaboration solution featuring Microsoft Lync. The offer is designed to help businesses more easily adopt advanced communications and collaboration by leaving the service and infrastructure management to Verizon. The managed Lync service can be combined with Verizon SIP Trunking that includes managed session border controllers to create an end-to-end UC&C infrastructure.
Verizon's new offering is immediately available in the U.S. and 19 European countries: Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland and the U.K. Managed UC&C for Microsoft Lync can facilitate adoption enterprise mobility, enhanced IM/presence, single-number reach, and audio and video conferencing support.
Commenting in a statement, Martin Burvill, senior vice president of global operations for Verizon Enterprise Solutions, said, "Demand for truly integrated, enterprise-ready communications platforms for information sharing and collaboration is exploding on a global basis. The introduction of Managed UC&C for Microsoft Lync is an important component of our overall strategy to advance the way businesses operate."
Cindy Whelan, principal analyst at Current Analysis, said, "Implementation and integration of new services into enterprise communications environments have been the greatest challenges to UC&C adoption. Verizon's proven record delivering managed services and the company's Microsoft Gold expertise in delivering professional services specifically for Microsoft Lync Server 2010 can create a catalyst for effective UC&C adoption across a global enterprise."
Verizon was one of the first global service providers to offer professional services specifically designed to help organizations employ Microsoft Lync. The consulting services include workshop and strategic planning services, assessment services, architecture and design services, deployment and integration services, and unified communications applications enablement planning services.
In a related announcement, Acme Packet disclosed that its session border controllers, which help set up and complete VoIP communications, have achieved certification with Verizon SIP Trunking and Microsoft Lync Server 2010. According to Acme Packet, its Net-Net Enterprise Session Director (ESD) enterprise session border controllers (E-SBC) are the first certified to work with Verizon's IP Trunking Services and Microsoft Lync Server 2010.
"Acme Packet's qualification with Lync and Verizon reinforces our strategy to provide secure, simplified SIP trunking to our partners and end customers," said Dino Di Palma, chief operating officer, Acme Packet. "With this important certification by Verizon Acme Packet can help Verizon customers control costs and consolidate their networks."
Read more about voip & convergence in Network World's VoIP & Convergence section.
Steve Taylor is president of Distributed Networking Associates and publisher/editor-in-chief of Webtorials. Larry Hettick, an independent analyst and consultant, is a 30-year industry veteran. He has covered VoIP and UC at Network World for 12 years.