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VoIP, unified messaging, products and services
Network World - Avaya announced its new architecture for virtualized unified communications applications, unveiling Avaya Aura Virtualized Environment (Avaya Aura VE). With the announcement, businesses can choose full virtualization with Avaya Aura VE, or continue with the dedicated hardware approach already offered by Avaya Aura. They can also combine virtualized and dedicated servers for application deployment.
Virtualization allows Avaya's customers to more easily deploy their unified communications support without new equipment. Companies with VMware cloud infrastructure in their data centers can now also integrate Avaya Aura applications onto their existing server environment.
Among the key feature upgrades, resiliency is improved because systems availability for Avaya Aura's server-based platform can be maintained in a virtual environment -- including software duplication, redundant session controls for SIP access. The latest Avaya solution also integrates with VMware vCenter Server tools for diagnostics, provisioning and traffic management. Avaya has also extended virtualization to its call center application, Call Center Elite.
Avaya Aura VE applications are designated as VMware Ready, which is VMware's highest level of endorsement for virtualization technologies.
Commenting in a statement, Gary E. Barnett, Avaya's senior vice president and general manager for Collaboration Platforms, said, "Avaya recognizes that any path to collaboration requires a platform that prioritizes high reliability, functionality and flexibility. This is why we've seamlessly brought these benefits from Avaya Aura into virtualized environments. With Avaya's UC applications now VMware Ready for virtualization, our customers can travel a faster, more efficient route to next-generation collaboration."
Parag Patel, vice president, Global Strategic Alliances, VMware, added, "As interest in virtualized solutions continues to expand, and organizations realize the benefits of the software-defined datacenter, we see the shift of real-time collaboration applications using VMware solutions as a step forward. Avaya and VMware will continue to work to meet customer needs for performance and reliability as more real-time collaboration applications are virtualized."
Read more about voip & convergence in Network World's VoIP & Convergence section.
Steve Taylor is president of Distributed Networking Associates and publisher/editor-in-chief of Webtorials. Larry Hettick, an independent analyst and consultant, is a 30-year industry veteran. He has covered VoIP and UC at Network World for 12 years.