Skip Links

Network World

  • Social Web 
  • Email 
  • Close

(Comma separation for multiple addresses)
Your Message:

Computing challenges provide comic relief

Some of the most unusual queries IT help desk workers have fielded
IT Leadership Alert By Amy Schurr , Network World , 10/21/2008
Sign up for this newsletter now!

Amy Schurr dispenses advice on managing human and capital assets for maximum ROI.

  • Share/Email
  • Tweet This
  • Comment
  • Print

With non-stop coverage of the election and financial meltdown, we all could use some humor. Think your help desk staff has heard it all? For your entertainment, we'll focus on some of the most unusual queries IT help desk workers have fielded, according to Robert Half Technology.

The IT staffing firm polled 1,400 CIOs about the strangest or most unusual request they or their tech support team has ever received. Such examples demonstrate the need for support staffers to possess not only technical skills, but also patience, empathy, and a sense of humor.

* Can you install cable TV on my PC?
* My computer is telling me to press any key to continue. Where is the "any" key?
* My laptop was run over by a truck. What should I do?
* Can you order joysticks so that we can play video games?
* A server went down, and I found a lizard had crawled into it and died.
* How can I block e-mail from my manager?
* Can you build me a robot?
* Why isn’t my wireless mouse connected to the computer?
* I’d like wireless computer access in my motor home.
* Can you reset the Internet for me?”
* There are animal crackers in my CD-ROM drive.
* I’d like to stop receiving e-mail on Fridays.
* Can you rearrange the keyboard alphabetically?
* How do I read my e-mail?
* A skunk ate my cable.
* Can I open the bank safe using my computer?
* How do I wire a robotic turkey?
* Where can I get software to track UFOs?
* My daughter is locked in the bathroom. Can you pick the lock?

Amy Schurr is the former managing features editor of Network World.

  • Share/Email
  • Tweet This
  • Comment
  • Print
Partner Content

Blue Stripe Software

www.bluestripe.com/

Improving Application Performance Troubleshooting

Diagnosing why an application is slow is hard, at times taking days or weeks to isolate and resolve. This paper explains the challenges involved using current management tools, provides a 'wish list' for application management and analysis, and explains the need for an application system-wide approach that monitors entire applications, not components.

Download Whitepaper

Virtual Vigilance: Managing Application Performance in Virtual Environments

This paper highlights the impact of virtualization on application performance.  "Managing Application Performance in Virtual Environments" states: "Best-in-Class organizations are predominately taking actions around improving visibility across both physical and virtual systems, assessing the business impact of application performance and understanding interdependencies of applications in virtualized environments."

Download Whitepaper

Application Service Requests: The Missing Link for Pragmatic ITSM

Forrester Research analyst Glenn O'Donnell and BlueStripe co-founder Vic Nyman discuss a breakthrough approach to application problem management. Learn the new approach for ITSM problem management, which provides: Rapid isolation of application slow-downs to specific components for quick problem resolution, 24/7 monitoring for proactive notification of potential issues before end users are impacted and much more.

Register for Webcast

Comments (1)
Login
Forgot your account info?

Oh dear!!By Anonymous on July 15, 2009, 2:51 pmSeriously some of them really need good education!

Reply | Read entire comment

View all comments

Add comment
Anonymous comments subject to approval. Register here for member benefits.
Have a NetworkWorld account? Log in here. Register now for a free account.

Videos

rssRss Feed