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Senior Editor Denise Dubie guides you through the latest developments in management tools and services.
CA made news this week with updates across its security and management product portfolios, but the software maker's work in governance, risk and compliance management in particular caught one industry watcher's eye.
Among some eight new and updated products (see slideshow of new and update CA software here) CA released a new version of its GRC (governance, risk and compliance) Manager.
"What I like most about CA's GRC Manager is its [project and portfolio management] roots. Many risk and compliance initiatives take a lifecycle approach without clearly defined outcomes," says Scott Crawford, a research director at Enterprise Management Associates. "Project management (and PPM by extension) is very different from that in defining measurable objectives as well as key milestones, and I think this could be a substantial differentiator for CA, particularly as IT risk metrics are still evolving, and many efforts are long on input-based measures (number of configuration parameters defined, for example) and short on outcome-based measures such as risk management performance."
The software helps audit and IT professionals create, maintain and approve compliance policies. The application can define, manage and analyze key performance indicators as well as key risk indicators to help IT professionals measure current performance and risk levels. It also alarms IT to poor performance or potential risks triggered by thresholds and events.
Version 1.5 now includes policy management capabilities that include full policy lifecycle management, including creation, maintenance, approval and communication. GRC Manager 1.5 also now features automated testing and cost tracking for specific compliance programs such as Sarbanes-Oxley, HIPAA and others. CA also integrated the software with its new application CA Security Compliance Management.
While CA came late to the game and could face tough competition in the GRC market from companies such as Symantec and IBM, putting PPM know-how to work here will benefit CA in the long run. CA's prowess in IT service management (ITSM) and service-level management (SLM) could also help the vendor catch up more quickly to competitors.
"ITSM and SLM are domains that specifically link business values and business input in defining measurable IT outcomes and could likely set meaningful precedents in IT GRC," Crawford says. "CA's strengths in IT management coupled with a PPM approach to this could be very influential on the evolution of the IT GRC market."
Denise Dubie is senior editor with Network World.
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Improving Application Performance Troubleshooting
Diagnosing why an application is slow is hard, at times taking days or weeks to isolate and resolve. This paper explains the challenges involved using current management tools, provides a 'wish list' for application management and analysis, and explains the need for an application system-wide approach that monitors entire applications, not components.
Download Whitepaper
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This paper highlights the impact of virtualization on application performance. "Managing Application Performance in Virtual Environments" states: "Best-in-Class organizations are predominately taking actions around improving visibility across both physical and virtual systems, assessing the business impact of application performance and understanding interdependencies of applications in virtualized environments."
Download Whitepaper
Application Service Requests: The Missing Link for Pragmatic ITSM
Forrester Research analyst Glenn O'Donnell and BlueStripe co-founder Vic Nyman discuss a breakthrough approach to application problem management. Learn the new approach for ITSM problem management, which provides: Rapid isolation of application slow-downs to specific components for quick problem resolution, 24/7 monitoring for proactive notification of potential issues before end users are impacted and much more.
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