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Senior Editor Denise Dubie guides you through the latest developments in management tools and services.
As LandAmerica Financial Group worked to centralize and streamline company title and escrow systems, IT leaders at the real estate transaction services company realized an investment in performance management software might be necessary to provide both executives and technicians with a comprehensive view of the environment.
The challenge LandAmerica faced involved bringing together numerous distributed approaches to performance management together into one centralized dashboard that provided relevant data to both IT managers and executives wanting a quick glance at the state of their core applications and the systems supporting them. Ken Meszaros, vice president of global networks at LandAmerica in Glenn Allen, Va., evaluated products from Netuitive and Opnet in an attempt to find a tool that would aggregate data from multiple management systems.
Specifically, Meszaros says he wanted to be able to compare real-time end-user transactions against synthetic application performance metrics and operational information.
"We need to be able to bubble up the overall system health for an executive based on key performance indicators for our applications," Meszaros explains. "I found that Opnet offers a more detail-oriented troubleshooting tool and Netuitive offers the high-level statistical analysis and trending capabilities, which is what we needed."
After evaluation, he decided to implement Netuitive's software because it not only could pull data from the existing Citrix, HP and NetScout Systems products he had in place, but also because the software is able to learn behavior patterns and alert on anomalies. Meszaros says that helps his staff naturally develop a baseline and establish thresholds without extensive configuration.
"The software allows us to look at the upper and lower levels of trends without requiring us to spend a lot of time plugging that type of information into the software," he says. While Netuitive currently integrates with HP, the company is working at building integrations into NetScout software to provide Meszaros with the complete view he feels is needed.
"We are on the verge of deploying it at an enterprise level, we will be using it much more in the next three to six months, but we are going to need to pull information from Microsoft, HP, NetScout and more to really get the overall picture of system health we want," he says.
Denise Dubie is senior editor with Network World.
Diagnosing why an application is slow is hard, at times taking days or weeks to isolate and resolve. This paper explains the challenges involved using current management tools, provides a 'wish list' for application management and analysis, and explains the need for an application system-wide approach that monitors entire applications, not components.
This paper highlights the impact of virtualization on application performance. "Managing Application Performance in Virtual Environments" states: "Best-in-Class organizations are predominately taking actions around improving visibility across both physical and virtual systems, assessing the business impact of application performance and understanding interdependencies of applications in virtualized environments."
Forrester Research analyst Glenn O'Donnell and BlueStripe co-founder Vic Nyman discuss a breakthrough approach to application problem management. Learn the new approach for ITSM problem management, which provides: Rapid isolation of application slow-downs to specific components for quick problem resolution, 24/7 monitoring for proactive notification of potential issues before end users are impacted and much more.
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Blue Stripe Software
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Improving Application Performance Troubleshooting
Diagnosing why an application is slow is hard, at times taking days or weeks to isolate and resolve. This paper explains the challenges involved using current management tools, provides a 'wish list' for application management and analysis, and explains the need for an application system-wide approach that monitors entire applications, not components.
Download Whitepaper
Virtual Vigilance: Managing Application Performance in Virtual Environments
This paper highlights the impact of virtualization on application performance. "Managing Application Performance in Virtual Environments" states: "Best-in-Class organizations are predominately taking actions around improving visibility across both physical and virtual systems, assessing the business impact of application performance and understanding interdependencies of applications in virtualized environments."
Download Whitepaper
Application Service Requests: The Missing Link for Pragmatic ITSM
Forrester Research analyst Glenn O'Donnell and BlueStripe co-founder Vic Nyman discuss a breakthrough approach to application problem management. Learn the new approach for ITSM problem management, which provides: Rapid isolation of application slow-downs to specific components for quick problem resolution, 24/7 monitoring for proactive notification of potential issues before end users are impacted and much more.
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