CIOs seek IT cost transparency in 2010

02/09/10

IT service management vendor Digital Fuel finds high-tech leaders ready to revamp processes and get IT cost management best practices in place.

Open source management software delivers football fans 6 million slices

02/08/10

Papa John’s uses open source IT management platform OpenNMS to monitoring its online ordering system, which is expected to fulfill orders for 750,000 pizzas, or 6 millions slices, and about 1 million wings for Super Bowl XLIV.

Start-up offers a kick in the cloud with management technology

02/02/10

Start-up Cloudkick launches its software-as-a-service management application to help IT systems administrators get a handle on managing servers in the cloud.

How John Hancock Financial Services plans to overhaul IT financial management practices with HP software

01/29/10

John Hancock Financial Services IT executive discusses the firm’s plans to better track IT assets, services and costs with in-house processes and products from HP.

Security, network management vendors add log, compliance capabilities

01/27/10

Security vendor Tripwire develops technology to take on security event and log management, while Ipswitch’s network management division WhatsUp Gold acquires Dorian Software to address customer compliance demands.

The blind side: What network monitoring tools don't see

01/25/10

Enterprise Management Associates study, commissioned by Anue Systems, shows that many network and security operations professionals lack the visibility they need to optimize network, application and IT service availability and performance.

BMC sells more software via SaaS

01/19/10

BMC announces Remedy ITSM on Demand, an IT service management software suite delivered via SaaS, to help customers move from on-premise software models to the cloud – and back again – as business needs demand.

IT management software makers hope to enable 'responsible' cloud computing

01/19/10

Enterprise Management Associates’ report investigates how IT management software applications, and automation capabilities in particular, play a critical role in ‘responsible’ cloud computing implementations.

IT management vendors kick off 2010 with cloud-related acquisitions

01/13/10

Acquisition news from BMC and CA in January points to an ongoing trend among IT management software makers hoping in 2010 to capture the capabilities to manage applications and services in cloud computing environments.

Network newcomer offers free Cisco router management software

01/11/10

ActionPacked Networks offers free network device management software to help IT more easily configure access control lists, track traffic flow data and set quality of service metrics without depending solely on command line interface to manage Cisco and other routers.

IT chargeback: Take back the cost of your virtual infrastructure

01/05/10

Best practices around IT chargeback could help IT departments apply accountability to their virtual infrastructures and associate costs incurred with resources consumed by the end-user community.

IT management software becomes financially mature for 2010

01/03/10

IT management software changes to help high-tech leaders control costs and deliver optimized IT services.

Could EMC be an IT management technology contender?

12/23/09

Industry watchers say EMC is prepping to become a leading IT management software vendor in 2010 and beyond.

How IBM's focus on IT service management paid off in 2009

12/21/09

Al Zollar, general manager at IBM Tivoli, sheds some light into Big Blue's IT service management product focus and new delivery model that could help customers take advantage of management technology in 2010.

What's become of 2008's 10 IT management start-ups to watch, Part 2

12/15/09

IT management software makers that launched prior to an economic recession show what it takes to market software designed to help IT departments do more with less.

What's become of 2008's 10 IT management start-ups to watch, Part 1

12/11/09

IT management software makers that launched prior to an economic recession show what it takes to market software designed to help IT departments do more with less.

Open source management software gets enterprise-ready

12/08/09

Open source management applications now available from commercial software makers could help enterprise IT departments acquire advance management capabilities, sign on for substantial support and connect with community at a lower cost.

Got virtual support? Systems management vendors can’t survive without it

12/07/09

Virtual systems management might not be the most talked about technology today, but it could be the most needed tool for IT managers running heterogeneous physical and virtual systems on customer premises or in cloud computing environments.

BMC puts proactive and predictive together with product integrations

12/01/09

BMC unveils product integrations and enhanced software applications that the vendor says help enterprise IT managers proactively manage environments and ensure business services perform optimally.

Still haven't found what you're looking for? Consider IT management search technology

11/30/09

Companies such as Splunk, Hyper9 and layerX provide IT management data search capabilities that industry watchers say is gaining ground with IT managers looking to quickly gather meaningful data from distributed systems.

Service catalogs: What is on the IT menu?

11/22/09

IT departments look to service catalog technologies from vendors such as Digital Fuel, newScale, Oblicore and PMG to align IT functions with business demands in a down economy.

Will Windows 7 drive client management software adoption?

11/18/09

Forrester Research survey data shows that Microsoft currently leads in client management software among those polled, and the vendor’s latest operating system could continue to drive adoption.

The good, the bad and the ugly of DNS security on the Internet

11/16/09

The Measurement Factory’s fifth annual DNS Survey results show an increasing number of name servers on the Internet that are vulnerable to distributed denial of service attacks.

Could server management headaches lead to higher adoption of managed hosted services?

11/10/09

Rackspace commissioned survey shows that many companies struggle to manage their in-house servers and could consider managed hosting, cloud computing and e-mail hosting alternatives in the coming years.

IT service management industry celebrates 20 years of ITIL best practices

11/09/09

The IT Infrastructure Library, or ITIL, turns 20 this year after launching in 1989 in the U.K. Now American IT departments and vendors embrace the best practice import.

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Denise Dubie is senior editor with Network World.