Dave Kearns is a writer and consultant in Silicon Valley. He installed Windows 1.0 twenty years ago just to play Reversi, and he’s been enjoying (and suffering) the “Windows experience” ever since. His musings can be found at Virtual Quill. Kearns provides content services to network vendors: books, manuals, white papers, lectures and seminars, marketing, technical marketing and support documents. Virtual Quill provides "words to sell by..." Find out more by e-mail. Comments about this newsletter should be sent to him.