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E-mail retention: Covering the corporate backside

Business regulations and e-mail archiving
Storage Alert By Mike Karp , Network World , 08/09/2005
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Storage analyst Deni Connor focuses on storage, application and infrastructure management in this twice-weekly newsletter.

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This week, we continue our discussion of e-mail archiving, which as you will see has little to do with helping you retain your old e-mails and everything to do with covering the corporate backside.

Once, e-mail archiving was just a way to get older messages off production systems by transferring a large bulk of old data onto cheaper tape media. Times have changed. Today we live in a litigious age, where lawsuits are commonplace. Also, the increased emphasis on the part of both lawmakers and shareholders to make sure that corporate officers act both ethically and responsibility is having an effect. The individual business ethics of some corporate leaders not withstanding, properly managed archiving processes are clearly a useful tool in helping to maintain shareholder value in a publicly held company.

Every corporate officer in the northern hemisphere should love a good archiving system. After all, in many cases today's CEOs and other corporate honchos have lost the protection that working for an incorporated body once afforded. Now that they can be hauled off to the court room to face both the legal music and public humiliation, we should understand that the two-fold reason for archiving corporate e-mail these days is first to provide litigation support, and second to ensure that companies can prove regulatory compliance.

Support for litigation falls within two broad categories. The first - retention and disposition - refers to an e-mail system's ability to retain e-mail for as long as regulatory issues demand, and to dispose of unneeded messages in an efficient manner.

Retention is relatively straightforward: it is a system's ability to keep data available for as long as is necessary. Think of this as a two-part process: first, the system identifies the time a message was created; it them applies policies set by the administrator, (these will of course be dictated by whatever set of rules or regulations are embedded in the service-level agreement governing e-mail management, which of course will be driven by applicable rules or regulations).

Just how long messages need to be retained - and which messages must be kept - clearly will differ from industry to industry. By way of example however, companies affected by the Sarbanes-Oxley Act - generally, these are public companies and certified public accountants (CPA) - must save all business records, for "not less than five years." Public companies and CPAs must maintain audit-related documents for seven years. 

Deni Connor is principal analyst for Storage Strategies NOW.

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