Error 404--Not Found

The server has not found anything matching the Request-URI. No indication is given of whether the condition is temporary or permanent.

If the server does not wish to make this information available to the client, the status code 403 (Forbidden) can be used instead. The 410 (Gone) status code SHOULD be used if the server knows, through some internally configurable mechanism, that an old resource is permanently unavailable and has no forwarding address.

Covers objectives for the Cisco Unity Engineer exam (9E0-805).
The Cisco Unity Engineer exam (UNITY) covers skills and knowledge necessary to install, configure, maintain and troubleshoot Cisco Unity in a stand-alone voice mail or unified messaging environment.

The following information provides general guidelines for the content likely to be included on the Cisco Unity System exam. However, other related topics may also appear on any specific delivery of the exam.

Exam objectives include:

Hardware Components

• Given the hardware specification for a computer messaging system of a stated capacity, identify if it meets the minimum hardware requirements for a Cisco Unity system or determine why it does not.
• Given a voice board that has a particular hardware set up, determine if this setup is correct for a Cisco Unity system or determine how to correct it.

• Given a set of installed software components, determine whether this is a minimally adequate set to run Cisco Unity or determine why it is not.
• Given a list of Cisco Unity software components, list the recommended sequence for installing the software.
• Given a list of Cisco Unity software components, choose those that are used to implement digital networking.

• Given a list of tasks needed for installation of an approved Cisco Unity configuration, determine whether this set will result in a working installation or determine why it will not.
• Given a list of tasks needed to upgrade from a previous version, order the list to correctly perform an upgrade to Cisco Unity 3.

• Given a list of features that define integration, list the minimal set of features of integration between a telephone switch and a Cisco Unity voice mail.
• Given a list of the possible types of integration available for a Cisco Unity system, choose which is/are correct for a given telephone switch.
• Given a listed procedure for installing the AvCisco TSP to establish integration with a Cisco Call Manager, determine whether the procedure will correctly install and configure the AvCisco TSP or determine why it does not.
• Given a list of steps taken to establish a dual-switch integration with a Cisco Unity system, determine whether the steps will result in a working installation or determine how to make it work.
• Given a list of tasks for establishing a dual-switch integration with a Cisco Unity system, order the recommended sequence to correctly establish both integrations.

• Given a list of possible definitions of Lightweight Directory Access Protocol (LDAP), choose the definition that is correct.
• Given a list of possible explanations of how LDAP works with Cisco Unity, choose the explanation that is correct.
• Given several descriptions of how SMTP is used to deliver Internet mail, choose the description that is correct.
• Describe how to create and use Internet Subscribers and Location Objects.
• Given a stated scenario for a Cisco Unity subscriber, correctly choose whether to make them an Internet subscriber or a Unity subscriber and explain why the choice is correct.
• Given several possible scenarios for the use of an Internet subscriber in Cisco Unity, choose which scenario(s) is/are appropriate for use of an Internet subscriber.
• Given a description of blind addressing in Cisco Unity and a list of possible scenarios, choose which scenarios would appropriately use blind addressing in Cisco Unity.
• Given a particular addressing and server configuration scenario in Cisco Unity, choose which search options are appropriate in the Cisco Unity System Administrator.
• Given a definition of the AMIS protocol and a list of possible scenarios in which to use it, choose when a customer would appropriately use the AMIS protocol.
• Given a list of possible definitions of Cisco Unity networking, choose the one that describes Cisco Unity networking correctly.
• Given a randomly ordered series of instructions that describe installation of the Microsoft SMTP Connector and the Cisco Unity Internet Voice Connector (IVC), put the instructions into an order that will ensure proper installation and operation of the IVC.
• Given the specifications for configuring a particular Cisco Unity default Location Object, describe how to configure the default location object correctly.
• Given a customer configuration using aspects of digital networking, determine whither it is appropriate to use a dialing domain or explain why it is not.

• Given a list of Cisco Unity and Windows 2000 utilities and a scenario of operation, choose the utility that correctly performs an action needed by the scenario.
• Given a clearly defined problem with an integration between a phone system and Cisco Unity, choose the appropriate utility for resolving the stated problem with the integration.
• Given a list of the possible reasons that Cisco Unity is not lighting message waiting indicators, rank order the possible reasons that Cisco Unity is not lighting message-waiting indicators.
• Given a list of Cisco Unity and Windows utilities, identify the correct location (the AVCisco TSP) to use to change or configure proper integration settings with Cisco Call Manager.

• Describe how diagnostic traces, Unity reports and logs are used to develop historical information about how Unity is doing its job.
• Given the characteristics of Cisco Unity reports and a specific Cisco Unity problem scenario, identify which report to use to develop further information on the problem.
• Given a Cisco Unity port usage report that sets MWI port usage at a particular percentage of system time, make a correct recommendation for the number of ports to use for message waiting indicators.
• Given a reporting scenario, identify when to use the correct Subscriber report to check message activity, distributions lists, storage usage and message traffic.
• Given a reporting scenario, identify when to use the correct system report to monitor system performance through administrative access, system events, port usage and system configuration.

• Given an unlabeled but numbered drawing of the Cisco Unity architecture and an accompanying list of Cisco Unity components, correctly match items on the list to the numbered spaces on the drawing.
• Given a list of features available in Cisco Unity, correctly identify the standard features of a Cisco Unity system.
• Given a list of tasks to perform, choose those that use the Cisco Unity Status Monitor.
• Given a list of tasks performed when configuring a Cisco Unity system, organize them in the correct order according to best practices.

• Given a set of alternative actions, choose the best practice for setting account policy, class of service and the subscriber template in preparation for adding subscribers.
• Given a set of alternative actions, choose the correct actions for adding an individual subscriber.
• Given a list of possible alternatives, choose the correct actions that Cisco Unity performs when a subscriber account is deleted.
• Given a list of possible actions, correctly choose those that a subscriber managing their messaging account using the Active Assistant can accomplish.

• Given a list of alternative settings, choose the correct one to use to build a call handler that performs a variety of tasks (takes a message for delivery to a subscriber, delivers information, transfers a call to a particular extension, etc).
• Given a list of alternative settings, choose the correct one to use to build an interview handler.
• Given a clearly defined call-processing scenario, make the correct entries in a call routing table to accomplish the stated call-processing goal.
• Given a list of features that can be implemented with a Cisco Unity system, choose those that can be implemented using call routing tables.
• Given a clearly defined scenario for how the voice mail will be used, select the correct port settings to be used in the Cisco Unity system.