Faster, better, smarter public networks

In this day and age of application-aware and multimedia networking, there's a lot more to being a global carrier than route miles, fiber runs and access points. Behind the scenes, carriers are evolving to next-generation networks that will painlessly carry multiprotocol traffic mixes and deliver unprecedented levels of customer service. Joining the program is Jeff Allen, vice president of offer management at Level 3, to talk about what he calls the "telecom utility" -- ie, the ability to support a whole bunch of services flowing through one port. Greater VoIP options, stronger VPN guarantees and a new slew of managed services for disaster recovery, security, storage and more will be in the offing. (15:54)

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