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The Future of the Enterprise Help Desk

By Network World Staff, Network World, 06/10/2009
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The Future of the Enterprise Help Desk

Joel Bomgar, Bomgar Corp.The rise of user mobility, consumerization of IT and security/compliance regulations are causing mayhem for the standard enterprise help desk. Is a new attitude required? Are new tools needed that can help users any time, any place? Joel Bomgar, CEO and founder of Bomgar Corp., discusses the future of the help desk with Keith Shaw. (16:19)

Archive

TitleTime
Why developers need to get Rugged 18:43
Predictions: Network Priorities for 2010 18:53
Predictions: Security Nightmares in 2010 14:00
Predictions: Cybercrime in 2010 18:49
Predictions: Smartphone Trends for 2010 16:47
Predictions: Security Threats for 2010 18:46
CES Preview: Gadget Trends for 2010 19:34
Top 5 Insider Attacks of 2009 16:42
5 Myths of Employee Mobility 14:47
Is Android Ready for the Enterprise? 8:36
Will open source search server Solr 1.4 spell doom for Google Search Appliance? 15:22
H1N1 planning: Is IT really prepared? 17:14
Ex-Microsoftie says: Linux spells doom for Windows 7 25:36
True Tales of Terrifying Security 28:15
Steve Ballmer Q&A 7:04
Biometrics Gain Public Acceptance 19:07
6 Questions to ask Your Cloud Vendor 14:51
Wi-Fi Everywhere! New specs and locations 16:58
Managing the Smartphone Explosion 14:28
Managing video over 802.11n 15:39
Phishing Remains Prosperous 14:52
Ways That Employees Breach Data 21:49
Is a CSNO (Chief Social Networking Officer) in Your Future? 16:32
How to Cut Mobile Telecom Expenses 14:09
Hidden dangers of URL shorteners? 12:56
How to bring e-discovery in-house 12:31
How Social Networks CAN Find You Employees
How Criminals are Stealing Your Data 33:20
How Gamers Can Improve Your Network 17:08
Living in a Mobile World - Well, Not Yet 11:43
Cloud storage and the data center cave 10:15
Why Social Networking Won't Find You Employees 14:34
Disaster Planning: Before, During and After 18:27
The Future of the Enterprise Help Desk 16:19
Why Accounting Software is Cloud-bound 16:15
Productivity Software: The Next Generation 10:02
Interop 2009: Tracking security via real-time search 8:06
Interop 2009: Protecting data in real-time scenarios 9:27
Interop 2009: VoIP's next phase 6:49
Interop 2009: Managing virtual environments 9:20
Interop 2009: Web filtering for social networks 11:22
5 IT Projects for the Recovery 19:48
State of the Network - 2009 19:07
Protecting Data in a Down Economy 10:57
Security Risks of Enterprise Search 15:38
Mistakes Companies Make During Layoffs 14:52
Prepping for Tougher Health Data Rules 10:12
Pushing Beyond 100G Ethernet 14:08
Avoiding the 5 Traps of eDiscovery 14:27
Lessons Learned 10 Years After Melissa Virus 8:13
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