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Aprisma Management Technologies
ClickNet Software
Intel
Microsoft
Vector Networks
Desktop management suite RFP - ClickNet Software
ClickNet Software Corporation is pleased to present the following response to Network World's desktop management suite mock RFP.
Summary of Requirements
- Desktop management functions including:
- - hardware and software inventory
- - software distribution
- - remote control
- Shared database to facilitate software distribution and remote control functions
- Ability to manage multi-vendor systems across the enterprise (WBEM/CIM)
- License metering, printer management and virus checking are desirable
- - hardware and software inventory
- 5000 users at Cleveland headquarters
- 3000 users at Detroit campus
- 2500 users in 40 national sales sites (average of 60 users per site)
- NetWare and Windows NT servers
- Windows and Macintosh desktop PCs
Summary of Product Capabilities
Auditing and Inventory- Performs complete hardware and software inventory of all PC and Mac desktops.
- Requires no end-user interaction or additional desktop software.
- Automatically identifies and inventories hardware plus configuration info.
- Recognizes thousands of popular software applications, with the ability to easily add more.
- Additional fields for recording asset management, service history, and warranty information.
- Automates the process of software installation across the entire enterprise.
- Automated tool for fast, easy creation of installation packages.
- Powerful script editing tool for customizing installation packages.
- Create and distribute hardware configuration scripts
- Schedule and track distribution jobs directly from ClickNet user interface.
- Provides instant remote control of PC and Mac desktops.
- Enables interactive chat sessions between administrator and end-user, with full security.
- Transfers files between the administrator and end-user desktops.
- Launches Remote Control sessions directly from the ClickNet user interface.
- Automatically creates an accurate, up-to-date map of your network.
- Network map can be easily customized with backgrounds, floor plans and text.
- Includes over 3,500 equipment images with the ability to import customized drawings and images.
- Provides access to detailed data by simply clicking on any image or line.
- Save diagrams as HTML documents for publishing on the Internet or your intranet.
- Includes more than 140 predefined reports, with flexible sorting and selection options.
Recommended Product Configuration
The primary consideration is how and where to deploy the ClickNet Professional management consoles. The management console contains the shared inventory database, allows system managers to initiate remote control sessions to desktop systems, and is a control point for software distribution jobs. Each console can optimally support up to 1,000 desktops. Six consoles will be deployed at the Cleveland headquarters, 4 at the Detroit campus, and 1 console at each of the field sales offices. This configuration will provide the best balance of performance and manageability.
ClickNet TCO Benefit Analysis
The following spreadsheet shows the potential reductions in operational costs that can be achieved using ClickNet Professional. This analysis contains conservative assumptions based on our customer experiences, which may vary from those of the reader. Note that the use of remote control and software distribution exceeds the desired TCO reduction goals. Though the RFP discussed the desire to reduce TCO based on improved asset management as a result of accurate inventory data, any meaningful analysis (even for illustrative purposes) would require more background data on which to base the assumptions. Therefore, our analysis does not address those aspects of TCO reduction.| total number of desktop systems | 10,500 |
| average cost per hour for tech support staff person | $30 |
| average # of support incidents per desktop per year | 3 |
| total number of support incidents per year | 31,500 |
| average incident resolution time in minutes | 35 |
| average cost per support incident | $17.50 |
| total cost of support incidents per year | $551,250 |
| assume remote control can be used in 60% of incidents | |
| average time saved per incident | 10 |
| total time saved (in hours) | 3,150 |
| total savings from using remote control | $94,500 |
| % reduction in cost of resolving desktop incidents = 17% | |
| average # of software installations/upgrades per desktop per year | 3 |
| total number of software installations/upgrades per year | 31,500 |
| average installation/upgrade time in minutes | 20 |
| average cost per installation/upgrade | $10 |
| total cost of installations/upgrades per year | $315,000 |
| assume electronic software distribution can be used in 80% of installations/upgrades | |
| average time saved per installation/upgrade | 18 |
| total time saved (in hours) | 5,670 |
| total savings from using software distribution | $170,100 |
| % reduction in cost of desktop software installations/upgrades = 54% | |
Read the Patchwork RFP Vendor responses:
