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Hands-off Management
Subscribe to the Network/Systems Management newsletter
Management service providers let you offload operational tasks yet retain control of your network, but be careful about which MSP you choose. Management service providers unite
MSP Association leader sheds light on emerging market.
Network World, 08/14/00. Defining MSP
Network World Network Systems Management Newsletter, 07/12/00. Meta Group report Management service providers unite
Network World, 08/14/00. The MSP blizzard
Network World, 09/27/00. New ASP twist: Management service providers
Network World, 02/14/00. Management service providers launch consortium
Network World, 06/27/00. From ASPs to MSPs
Network World, 06/12/00. Service providers and alphabet soup
Network World, 05/15/00. Management confusion
Network World, 06/05/00. TriActive outsourced network management debuts
Network World, 05/15/00. Turning an ASP into an MSP
Network World, 05/08/00. Luminate's knowledge-base service adds intelligence
Network World, 04/17/00. Net monitoring service on tap from SilverBack
Network World, 02/28/00. Introducing a new kind of service provider: the MSP
Network World, 02/14/00. Links to MSPs:
www.mspassociation.org
www.atmanage.com
www.silverbacktech.com
www.siterock.com
www.sitelite.com
www.manageIT.net
www.luminate.com
Shopping Advice
 
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Hands-off Management
Subscribe to the Network/Systems Management newsletter
- Does the MSP offer the services you want? Offerings range from basic management platform collocation to full outsourcing and are targeted at small, midsize and large companies. Make sure the provider can meet your current and future needs.
- What can you afford? TriActive charges $50 per month per server for basic monitoring. SiteLite charges $2,500 per month to manage an Oracle database server and fix problems.
- What kind of support does the MSP provide? The number of operations center staffers is only one consideration. What kind of backgrounds do they have? Will someone who's familiar with your company and its installation and problem history be available?
- How intrusive is the setup? Some MSPs use existing SNMP agents and remote transaction simulation. Others install "lite" agents on customer systems, and a few install an entire management server. MSPs claim their configurations are secure, but not all customers are comfortable having an external company's agents reporting through their firewalls.
- How long has the MSP been around? Many are only a few months old, far too young to have many customer references.
Horwitt is a freelance writer and consultant in Waban, Mass. She can be reached at ehorwitt@world.std.com.
Hands-off ManagementManagement service providers let you offload operational tasks yet retain control of your network, but be careful about which MSP you choose. Management service providers unite
MSP Association leader sheds light on emerging market.
Network World, 08/14/00. Defining MSP
Network World Network Systems Management Newsletter, 07/12/00. Meta Group report Management service providers unite
Network World, 08/14/00. The MSP blizzard
Network World, 09/27/00. New ASP twist: Management service providers
Network World, 02/14/00. Management service providers launch consortium
Network World, 06/27/00. From ASPs to MSPs
Network World, 06/12/00. Service providers and alphabet soup
Network World, 05/15/00. Management confusion
Network World, 06/05/00. TriActive outsourced network management debuts
Network World, 05/15/00. Turning an ASP into an MSP
Network World, 05/08/00. Luminate's knowledge-base service adds intelligence
Network World, 04/17/00. Net monitoring service on tap from SilverBack
Network World, 02/28/00. Introducing a new kind of service provider: the MSP
Network World, 02/14/00. Links to MSPs:
www.mspassociation.org
www.atmanage.com
www.silverbacktech.com
www.siterock.com
www.sitelite.com
www.manageIT.net
www.luminate.com
