Top ISPs Report

Category
Business hour CFR%:	How often a modem call to the provider gets through successfully during weekday business hours. A failure would include a busy signal, ring no answer, modem problem or login failure. The lower the call failure rate percentage, the better.
National average	Regional average	B2B average
5.1%	2.2%	5.6%
Top ISPs*
AT&T	Ameritech	AT&T (GNS)
EarthLink	Qwest	Genuity
JunoWeb	SBIS	McLeod USA
MindSpring	Verizon-North	NaviPath
Prodigy		UUNET
Verizon-West
* Those ISPs that performed above the average in the category noted; bolded ISPs are the top performer for this metric within their respective classification

Category
Initial modem speed (in K bit/sec):	Measurement of the negotiated connection speed to your ISP once the call has successfully gone through.
National average	Regional average	B2B average
47.87	47.79	47.70
Top ISPs*
AOL	BellSouth	AT&T (GNS)
AT&T	Qwest	NaviPath
CompuServe	SBIS	UUNET (GridNet)
JunoWeb	Verizon-North	XO
EarthLink
JunoWeb
Mindspring
* Those ISPs that performed above the average in the category noted; bolded ISPs are the top performer for this metric within their respective classification

Category
Avg. time to logon (in seconds):	Reflects the time taken to connect and authenticate to a provider's network access server once the modem takes the line off-hook.
National average	Regional average	B2B average
29.09	31.23	29.92
Top ISPs*
AT&T	Ameritech	AT&T (GNS)
EarthLink	PacBell	Genuity
JunoWeb	RCN	UUNET (GridNet)
MindSpring	Verizon-North
* Those ISPs that performed above the average in the category noted; bolded ISPs are the top performer for this metric within their respective classification

Category
Avg. DNS lookup (in milliseconds):	The time from sending the first DNS query until a successful response is received from any query. This reflects actual end user perception of the DNS resolution time, including retries.
National average	Regional average	B2B average
575.05	523.07	682.82
Top ISPs*
AOL	Ameritech	Genuity
AT&T	Qwest	NaviPath
CompuServe	RCN	PSI
EarthLink	SBIS	XO
Verizon-West	Verizon-South
* Those ISPs that performed above the average in the category noted; bolded ISPs are the top performer for this metric within their respective classification

Category
Avg. Web throughput (in K byte/sec):	The effective transfer rate of the connection. The average of these Web throughput measurements is presented in the reports. Throughput does not necessarily reflect the actual bandwidth of the connection, but rather the effective Web throughput experienced using a connection.
National average	Regional average	B2B average
4.37	4.77	4.52
Top ISPs*
AT&T	Ameritech	AT&T (GNS)
EarthLink	BellSouth	Genuity
JunoWeb	PacBell	NaviPath
MindSpring	Qwest	UUNET
MSN	SBIS	XO
Verizon-West
* Those ISPs that performed above the average in the category noted; bolded ISPs are the top performer for this metric within their respective classification

Category
Avg. download time (in seconds):	The time taken for the complete Web page to download, including all page content. Calculated by measuring the time from the first HTTP TCP packet being sent to the server until the last HTTP TCP connection has terminated.
National average	Regional average	B2B average
26.01	26.51	28.55
Top ISPs*
AOL	Ameritech	AT&T (GNS)
AT&T	BellSouth	Genuity
CompuServe	PacBell	NaviPath
EarthLink	Qwest	UUNET
MindSpring	SBIS	XO
* Those ISPs that performed above the average in the category noted; bolded ISPs are the top performer for this metric within their respective classification

Category
Avg. total Web Fail/timeout%:	Any error message that appears as a dialog box for the Internet Explorer browser is considered a Web page failure. Any download that takes longer than 4 minutes to complete is cancelled and considered a Web page timeout. A low percentage is considered better.
National average	Regional average	B2B average
0.8%	1.0%	2.0%
Top ISPs*
AT&T	Ameritech	AT&T (GNS)
EarthLink	BellSouth	Genuity
MindSpring	PacBell	NaviPath
MSN	Qwest	PSI
Verizon-West	SBIS	UUNET
	Verizon-North
	Verizon-South
* Note: ISPs that performed above the average in the category are listed; bolded ISPs are the top performer for this metric within their respective classification

Further analysis, January, 2001
ISP	Analysis
National Retail
AT&T WorldNet	Tops in seven categories; nobody's coming closer in this market.
Regional Retail
Qwest	A new leader in this group?
Business-to-Business
AT&T (GNS)	Two poor performances bring down the average in this market for the month.