IT needs to educate users about various aspects of spam, including:
Types of spam (unsolicited commercial e-mail, chain letters, hoaxes, urban legends, fraud schemes).
Forwarding spam to IT for updating filters.
The use of desktop filters.
Purging mail to maximize desktop storage.
Using e-mail address for essential, business-use only.
Using two e-mail addresses, one for business e-mail, one for public usage.
How spammers acquire addresses.
Deceptive unsubscribe and opt-out links.
Acceptable e-mail use
- Suzanne Gaspar
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