Customer satisfaction

Customer satisfaction is our focus this week. The American Customer Satisfaction Index has released its results for the second quarter of 2004 and joining us to discuss them is Professor Claes Fornell, the head of the Index at the University of Michigan.

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Customer satisfaction is our focus this week. The American Customer Satisfaction Index has released its results for the second quarter of 2004 and joining us to discuss them is Professor Claes Fornell, the head of the Index at the University of Michigan.

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