Skip Links

Network World

  • Social Web 
  • Email 
  • Close

Getting started with ITIL

By nobody , NetworkWorld.com , 04/04/2005
Newsletter Signup
  • Share/Email
  • Tweet This
  • Comment
  • Print

ITIL - Information Technology Infrastructure Library - is gaining steam in corporate IT shops in the United States. An import from the United Kingdom, ITIL is a set of rules for how to deliver IT services more efficiently. What does that all mean for you? We're joined by Mark Bradley, a network manager for a large financial services firm and one of the authors of "Implementing Service and Support Management Processes: A Practical Guide" from the Help Desk Institute.

Note: If you want to send an audio comment in MP3 about this or any other program, send your file to nwradio@gmail.com.

Listen:

Note: Both streams approx. 48K bit/sec
Click to see:

Get Network World Fusion Radio as a Podcast here.

Player downloads:

For problems, suggestions or comments drop a line to radio@nww.com.

  • Share/Email
  • Tweet This
  • Comment
  • Print
Partner Content

NetScout and analyst Jim Metzler have teamed to deliver a series of IT Briefs on Network and Application Performance Management leveraging research from NetScout's nGenius & Sniffer users.

www.netscout.com

Metzler on Service Delivery Management

Delivering IT business value by evolving our thinking from managing application performance to focusing on services.

Learn More

2009 Handbook of Application Delivery

Successful IT organizations must know how to make the right application delivery decisions in these tough economic times.

Download the Handbook

Metzler on the Modern IP Network

Discusses the growing emphasis on network management and the need to implement a holistic view of the end-to-end experience of the user.

Read the Brief

Comment
Login
Forgot your account info?
Add comment
Anonymous comments subject to approval. Register here for member benefits.
Have a NetworkWorld account? Log in here. Register now for a free account.

Videos

rssRss Feed