Getting started with ITIL

ITIL - Information Technology Infrastructure Library - is gaining steam in corporate IT shops in the United States. An import from the United Kingdom, ITIL is a set of rules for how to deliver IT services more efficiently. What does that all mean for you? We're joined by Mark Bradley, a network manager for a large financial services firm and one of the authors of "Implementing Service and Support Management Processes: A Practical Guide" from the Help Desk Institute.

Note: If you want to send an audio comment in MP3 about this or any other program, send your file to nwradio@gmail.com.

To continue reading, register here and become an Insider. You'll get free access to premium content from CIO, Computerworld, CSO, InfoWorld, and Network World. See more Insider content or sign in.

ITIL - Information Technology Infrastructure Library - is gaining steam in corporate IT shops in the United States. An import from the United Kingdom, ITIL is a set of rules for how to deliver IT services more efficiently. What does that all mean for you? We're joined by Mark Bradley, a network manager for a large financial services firm and one of the authors of "Implementing Service and Support Management Processes: A Practical Guide" from the Help Desk Institute.

Note: If you want to send an audio comment in MP3 about this or any other program, send your file to nwradio@gmail.com.

Listen:

Get Network World Fusion Radio as a Podcast here.

Player downloads:

Click to see:

For problems, suggestions or comments drop a line to radio@nww.com.