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Computerworld - Catherine Bruno, who serves as vice president and CIO of Eastern Maine Healthcare Systems (EMHS), says she and her team are helping to change people's lives by improving the quality of their medical care. It takes innovative IT to make that happen: Bruno has developed and deployed an electronic health record system, a computerized provider order-entry system and a bedside medication verification system, among other accomplishments. She is also executive sponsor of the Bangor Beacon Community grant program, which brings together a dozen local healthcare organizations focused on improving medical care while reducing costs through the use of IT. In May, she received an MIT Sloan CIO Symposium 2012 Award for Innovation Leadership.
Vice president and CIOEmployer: Eastern Maine Healthcare SystemsFamily: Married for 35 years, with three adult children and three grandchildren.Hometown: My father was in the Air Force, so I moved around a lot and learned to be very adaptable. I was born in Birmingham, Ala., but I didn't live there more than a year. The longest I lived anywhere was in Columbus, Ohio. I lived there 13 years, and I lived in Dallas 12 years. And now I'm in Hampden, Maine; I've been here eight years.Do you have any long-term goals you'd still like to achieve? I'm learning to play the pipe organ. When I retire, my goal is to be a music minister at church.
What has been the biggest accomplishment for you and your organization? Working closely with our providers on electronic health records. It improves our ability to have high-quality healthcare, to make sure we're doing all the things we need to do to take care of our patients, that we're meeting regulatory requirements, that we're able to take that information and then analyze it to improve the care we offer. And we have been able to leverage that for the $12.75 million grant for the Bangor Beacon Community. That money, from the Office of the National Coordinator for Health IT, goes toward improving people's health through care management facilitated by information technology. We chose four chronic diseases -- diabetes, asthma, congestive heart failure and chronic obstructive pulmonary disease -- and our primary care practices, EMHS and our community partners use care management and electronic health records to identify the issues with these chronic patients. [As a result] we reduced hospitalizations and ER visits by 40% within the first year of the grant.
What was the biggest challenge in getting this done? Traditionally we have worked in silos; there hasn't been an information flow among the various healthcare organizations in a community. So one of the things we did in the Bangor Beacon Community is share information among the practices and other hospitals in town. We had to build structures and governance to facilitate that collaboration and put structures in place for that information flow.
What's the big take-away from that experience? The key methodology I used was to make sure that the leaders of the organizations were involved and they chose clinicians and care managers and other people in their organizations to be involved with the grant and that everything was open and transparent. We had a retreat to kick it off to make sure we had buy-in from the key leaders in the community, and then we provided strong project management services and data analysis services that helped staff get the work done. We would follow up on milestones. We managed it like a collection of projects, and bringing that project management discipline was part of the success as well.
Originally published on www.computerworld.com. Click here to read the original story.