Emphasizing Knowledge Management and CRM when Developing a Web Channel: A Case Study DOCUMENT #: 26903 TITLE: Emphasizing Knowledge Management and CRM when Developing a Web Channel: A Case Study LENGTH: 9Page(s) TYPE: Bulletin AUTHOR: Jocelyn Young PUBLISHED: 04/26/2002 PRICE: $1500.00 Purchase this document ABSTRACT: This document discusses how Longs Drug Store and Roundarch successfully addressed customer needs through an integrated Web channel. SUBJECTS: eBusiness Infrastructure   Strategic IT Planning   Content Management

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